Senior Change Management Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Change Management Consultant role is a key leadership role accountable for driving change in the SLFD organization. These changes may include, organizational culture transformations, changes that impact business processes and/or roles, changes in the underlying systems or technology platforms we use, any kind of changes that impact people and who’s success will dependent on successful adoption of new ways of working.

The Senior Change Management Consultant plays a key role in ensuring change initiatives (programs or projects) achieve their stated objectives and outcomes. This role will focus on the people side of change and at a high level involves:

• Determining and diagnosing the scope and impact of the change against a stakeholder map

• Developing a change management strategy as well as an integrated change management plan in partnership with other key leaders on the initiative

• Overseeing and supporting the execution of the change management plan - assessing effectiveness and feedback, and making adjustments along the way

• Defining and reporting on relevant metrics to effectively gauge the success of the change in achieving target outcomes

• Coordinating communications across the scope of an initiative/ project and liaising with stakeholders, partners and business owners to map requirements, create communication plans and content as well as ensure that leadership have the tools to provide updates etc. through the lifespan of the initiative/project

• Apply a structured change management methodology aligned with our evolving Sun Life change management best practices and lead change management activities for assigned initiative(s). This includes working with the Initiative Owner, ensuring there is a clear articulation of the Change story - what will be different? What are the key “From … To’s”

What will you do

• Assess stakeholder analysis, risk and change impact

• Evolve the change management strategy & obtain approval as required

• Identify, analyze, prepare change management related risk assessment and mitigation tactics

• Anticipate and manage anticipated resistance as a key part of the Change Plan

• Consult and coach initiative sponsors or project team members as needed

• Create an actionable and integrated Change Plan that covers all key stakeholder audiences across the key change management activity levers: communications plan, sponsor action plan, coaching plan, training plan, resistance management plan

• Create communication plan in alignment with the project governance and roadmap, ensuring partners and stakeholders provide subject matter content, leaders are provided with communications timeline and applicable speaking tools (i.e. speaking notes, Q&As etc) and providing regular updates as required

• Support training efforts

• Support and engage senior leaders

• Support organizational design and definition of roles and responsibilities

• Integrate change management activities with overall initiative/ project execution plan in partnership with the Program / Project Manager

• Evaluate and ensure business / operational readiness from a “people” perspective

• Define and measure success metrics and monitor change progress

• Assess effectiveness of change tactics and use feedback loops to continuously adapt tactics to the intended audience

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What's in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• A caring, supportive, and inclusive culture
• A collaborative and interactive team environment

• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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