Senior Consultant, Disability Program Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Senior Consultant, Disability Program Management (Class 6)

Are you a passionate person actively seeking to contribute to people's health? Do you want to participate in our journey to develop the best digital experience possible? As a major provider of health-related benefits in Canada, Sun Life helps meet the healthcare needs of millions of people. The Group Disability team is constantly looking for ways to help our Clients (employees and employers) improve their health.

Job Description:

We are looking for a Senior Consultant, Disability Program Management to join our team. This key position, under the supervision of the Director, Group Disability Claims, will be responsible for managing the strategic relationship with one of our major clients in Canada. The ideal candidate must demonstrate solid experience in client relations. As a true specialist in disability and workplace health, you will work closely with all stakeholders to optimize the customer experience, promote industry best practices, and bring significant added value in disability management. Your responsibilities will include designing innovative solutions to address health and disability challenges in the workplace. In partnership with the Business Development team, you will develop strategies to achieve set objectives. Success in this role relies on your ability to establish and maintain strong partnerships, both with our client and with key internal stakeholders. Your aptitude for building trusting relationships and collaborating effectively will be essential to excel in this position.

Key Functions:

1. Expertise and leadership:

• Be the key point of contact for management and the plan sponsor
• Lead client meetings in collaboration with the business development team
• Provide strategic advice and value-added support

2. Client relationship management

• Develop a trusted partnership with stakeholders
• Ensure expert and consistent relationship management
• Support retention through excellent communication and disability management expertise

3. Analysis and continuous improvement

• Interpret client needs and issues
• Propose innovative solutions aligned with industry best practices
• Analyze key metrics reports and disability trends
• Identify process improvement opportunities

4. Program development

• Design proactive policies and practices that meet client objectives
• Develop communication plans and training on recommendations
• Propose innovative solutions to identified problems
• Convince the sponsor to adopt suggested improvements

5. Internal coordination

• Be the spokesperson for client needs within Sun Life
• Collaborate with internal stakeholders to meet expectations
• Coordinate the implementation of tailored operational solutions

The incumbent must strengthen the strategic partnership with the client, optimize disability management support, and promote the adoption of innovative solutions.

Skills and expertise

• Proven ability to identify and analyze client needs, collaborate in a team, and mobilize relevant resources to provide concrete solutions.
• Excellent presentation and communication skills, both oral and written. Recognition as an expert in the sector would be an asset.
• Exceptional talent for developing and maintaining fruitful relationships with internal collaborators, clients, and partners.
• Solid experience and in-depth knowledge in disability management, as well as physical and mental health in the workplace.
• Strong persuasion skills and ability to rally teams around common objectives.
• Ability to keep general and technical knowledge up-to-date through reading, professional development, and participation in industry forums.
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Analytical and relational skills:

• Sharp analytical mind allowing for the identification of key issues and their causes to formulate relevant recommendations.
• Excellent negotiation skills to interact effectively with all stakeholders.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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