Senior DevOps Engineer - Contact Centre Innovation & GenAI

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

We're seeking an experienced and passionate Senior DevOps Engineer to help transform our global contact centre technology. In this role, you will be at the forefront of implementing cloud capabilities and GenAI solutions across our operations in Canada, Asia, and the US.

As a key player in our innovation team, you'll have the opportunity to shape the future of customer experience and operational excellence. Your expertise will be instrumental in crafting scalable, resilient systems that leverage cutting-edge technologies to redefine how we serve our clients.

What you will do:

• Lead the development and implementation of DevOps practices and fully automated CI/CD pipelines

• Collaborate with cross-functional teams to improve software quality and release frequency

• Design and maintain automated build, test, and deployment processes

• Support and coach engineers on DevOps tools and practices aligned with Sun Life’s standards and policies

• Ensure security standards are integrated into all solutions

• Troubleshoot and resolve operational issues related to DevOps pipelines

• Review and analyze organizational needs and goals to determine future impacts to applications and systems

• Stay current with emerging technologies and their potential use at Sun Life

What you need to succeed:

• Bachelor’s degree in computer science or a relevant field

• 5+ years of progressive IT experience with full application development lifecycle

• Excellent communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders

• Strong analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits

• A passion for continuous improvement and innovation

• Strong DevOps background with a focus on security and automation

• Hands-on experience with:

Hands-on experience with:

• Build and orchestration tools (e.g., Jenkins, Maven, Gradle, Artifactory)
• Source code management tools (e.g. Bitbucket, Git, Azure DevOps Server)
• Automated deployment tools (e.g., Ansible, Chef)
• Containerization (Docker, Kubernetes, Amazon EKS)
• Cloud platforms and services (AWS preferred)
• Scripting languages (e.g., Python, Shell, Groovy)
• Infrastructure as Code tools (Terraform, Packer)
• Security and Code Quality tools (e.g. SonarQube, Checkmarx One, Snyk)
• Java, Lambda functions, and APIs
• Monitoring Tools (e.g., Datadog, Amazon CloudWatch, Amazon Guard Duty)

Ideal Candidate will also have:

• Contact centre experience with Amazon Connect or other CCaaS platforms

• Knowledge of financial and insurance industries

We know there are endless tools in the DevOps toolbox, and we don’t expect you to be an expert on everything. Instead, we value your enthusiasm for continuous learning and your willingness to explore new technologies. We're looking for someone who embraces the opportunity to experiment with various DevOps tools, adapt to emerging trends, and grow their skillset alongside our team.

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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