Accounts Receivable Clerk - Patient Accounts - Regular full-time 2024-11400

Summary of Duties

The Patient Billing department of Sunnybrook Health Sciences Centre’s Finance department has an immediate full-time opening for a permanent Accounts Receivable Clerk.  This position will work out of the Hospital’s St John’s Campus (285 Cummer Avenue Toronto).  Patient Accounts is a high-volume, fast paced department responsible for all billing and collections at the Hospital.  Working within a team of over 20, this role provides coverage for Cash Desk Operations and supports non OHIP billing and collections for ambulance, preferred accommodation, WSIB, IFH, interprovincial, device and other sundry charges. 

• Provide coverage for Cash Desk operations:
  • Processing and receipting patient payments
  • Processing petty cash transactions
  • Depositing cheque payments
  • Balancing cash operations at the end of the day
• Process bills in the Hospital billing system and ensure all required information has been correctly obtained and entered 
• Prepare invoices for mailing. Follow up returned mail to obtain a correct mailing address
• Respond to patient and insurance carrier billing related queries. Assist as needed to rectify billing issues
• Process WSIB, interprovincial insurance and IFH insurance claims
• On a daily basis review accounts to ensure accurate billing amounts and clear billing deficiencies
• Review accounts receivable aging reports and perform follow up to ensure accounts remain current
• Make collection calls/utilize email as required to collect past due accounts
• Other related duties as assigned

Qualifications/Skills

In order to succeed in this role, the successful candidate must possess the following required and preferred qualifications and skills:

 REQUIRED:

• Minimum 3 years of experience in an accounts receivable department which includes soft collections (Hospital or Medical Clinic experience strongly preferred)
• Proficient and accurate data entry skills
• Demonstrated competence with computer applications (Microsoft Word, Excel etc.)
• Strong written and verbal customer relations skills
• Superior attention to detail
• Ability to deal directly with patients and families with sensitivity, patience and discretion
• Excellent organizational and time management skills with the ability to perform multiple tasks and meet competing demands in a fast-paced and time-sensitive environment
• Ability to work independently

 PREFERRED:

• Graduation from a Community College Accounting Program or equivalent
• Familiarity with HCRM billing software
• Knowledge of other languages