Director, Quality, Patient Safety and Enterprise Risk - Regular Full-Time 2024-10383

Summary of Position:

Reporting to the Vice President, Quality, Risk, Performance and Patient Experience, and working in collaboration with the Medical Director of Quality and Patient Safety, the Director of Quality, Patient Safety and Enterprise Risk is responsible for providing corporate leadership for quality improvement, patient safety, the Senior Friendly Strategy and risk management. This role requires regular engagement with the Quality and Patient Experience Committee of the Board and close collaboration with senior leadership, directors, managers and medical leadership to develop and implement strategic directions that are consistent with the corporate mission and strategic goals. The quality improvement portfolio also includes providing leadership to the hospital's Accreditation process, and establishment of Sunnybrook’s annual Quality Improvement Priorities that align with our objectives of providing safe, seamless and sustainable care.

Responsibilities Include:

Quality and Patient Safety Strategy and Oversight

• Lead the development and progress monitoring of the annual Quality Improvement Plan.
• Oversee the development and presentation of reports of serious safety event reviews and recommendations, for senior quality committees and the board.
• Lead key hospital-wide committees that contribute to advancing quality care.
• Support the Quality and Patient Experience Committee of the Board in collaboration with the VP of Quality, Risk, Performance and Patient Experience.
• Collaborate with TAHSN hospitals to build capacity and support standardization of approaches to patient safety.
• Contribute to the achievement of organizational efficiencies through a quality improvement lens.

Enterprise Risk

• Consult and provide interpretation of legislation, external standards and hospital policies related to patient care to key stakeholder groups.
• Lead and continuously improve the Integrated Risk Management Program.
• Provide oversight to the claims management processes and collaborate with HIROC and legal counsel to respond to claims.

Operational Oversight

• Provide director level oversight to the quality and patient safety team, risk management team, senior friendly strategy team, and the telecommunications department.
• Lead the development and implementation of key organizational goals related to quality, patient safety and the Senior Friendly Strategy.
• Develop departmental objectives based on emerging trends in quality, risk, patient safety and Senior Friendly care
• Participate as part of the Administrative on Call (AOC) rotational team to support responses to issues requiring escalation outside of normal business hours.

Qualifications/Education/Skills:

• Master’s Degree in a Health-related discipline, health administration or business required.
• Ten years of recent and related progressive senior level experience in health care
• Demonstrated experience in leading interprofessional teams on hospital-wide quality and patient safety initiatives
• A superior understanding of the principles of quality improvement and patient safety (formal training or certification preferred)
• Strong understanding of Enterprise Risk Management concepts (formal risk management certification preferred).
• Demonstrated knowledge and experience with performance measurement, data reporting and analysis
• Proven collaborative leadership, team building and change management skills
• Extensive knowledge of financial and performance management strategies in the hospital sector
• Superior communication, decision making, problem solving, facilitation and strategic planning skills
• Superior presentation skills