It Support Associate

This position requires access to or use of information which is subject to export restrictions, including the International Traffic in Arms Regulations (ITAR). All applicants for this position must be "U.S. Persons" within the meaning of the ITAR. "U.S. Persons" include U.S. Citizens, U.S. Lawful Permanent Residents (i.e. 'Green Card Holders'), Political Asylees, Refugees or other protected individuals as defined by 8 U.S.C. 1324b(a)(3)’.

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You are a dynamic and enthusiastic individual who thrives in a fast-paced environment and is passionate about providing exceptional IT support. With a solid understanding of both Windows and MacOS operating systems, you are adept at troubleshooting hardware and software issues with ease. Your strong communication skills enable you to explain technical concepts to both technical and non-technical personnel effectively. You are highly organized, able to manage multiple tasks simultaneously, and possess a high level of accountability. You take pride in your ability to maintain effective relationships with colleagues and internal customers, ensuring their IT needs are met promptly and efficiently.

• Providing day-to-day technical support to local hands-on and remote employees for hardware, software, and networking issues on their laptops and mobile devices.
• Assisting in the IT asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating to new systems.
• Assisting in various IT functions such as hardware and software installations and rolling out new systems to end users/groups.
• Maintaining passwords, data integrity, and file system security.
• Managing logistical aspects of laptop and accessory distribution at our Austin, Texas office location, including asset management, inventory management, and shipping and receipt of hardware. Retiring and secure disposal of IT assets as needed.
• Developing, documenting, implementing, and communicating standard operating procedures and instructional guidelines for IT teams and end users.
• Participating in new software or hardware testing, including providing detailed technical feedback.
• Minimal travel, as needed, to support field site projects.

• Ensure seamless IT operations and support for Synopsys employees, contributing to overall productivity and efficiency.
• Enhance the user experience by providing timely and effective technical support and solutions.
• Maintain the security and integrity of Synopsys' IT infrastructure by managing passwords, data integrity, and file system security.
• Streamline the IT asset life cycle refresh process, ensuring employees have the necessary tools to perform their roles effectively.
• Improve IT support processes by developing and implementing standard operating procedures and instructional guidelines.
• Contribute to the successful rollout and adoption of new hardware and software systems within the organization.

• Proficiency with Windows and MacOS operating systems.
• Familiarity with the Microsoft Office Suite, with extensive experience in Excel and SharePoint being a plus.
• Working knowledge of mobile wireless operating systems (iOS and Android).
• Thorough understanding of PC computer hardware and efficient troubleshooting techniques.
• Ability to move up to 40 pounds of hardware occasionally and/or frequently support a variety of office equipment.

• Excellent written and spoken English communication skills.
• Ability to maintain effective relationships with colleagues and internal customers.
• Capability to communicate highly technical information to both technical and non-technical personnel.
• Strong multitasking abilities and the capacity to transition quickly between multiple issues.
• High level of accountability and the ability to lead initiatives from start to finish with minimal supervision.

You will join the America’s Desktop Support team, a dedicated group focused on providing world-class IT support for Synopsys. Our team collaborates closely with infrastructure and R&D teams to ensure seamless IT operations and support, enhancing the productivity and efficiency of our employees.

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.