Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Under the direction of the Manager, Digital Data, the Ecommerce Digital Content Analyst is responsible for importing, transforming, validating or modeling data with the purpose of understanding or drawing conclusions from the data in order to drive operational decision-making within the Digital Content Management department. The Ecommerce Digital Content Analyst’s responsibilities include collaborating with cross functional teams to design new processes, working closely with IT on enhancing the PIM (Product information management) system and troubleshooting user issues to ensure smooth operations. This individual will be required to work with cross-functional partners to understand business objectives and issues then deliver insights that support a recommendation or solution.
Key Responsibilities:
Troubleshooting and Support
Serve as the primary point of contact to troubleshoot PIM (Product information management) tool
Manage the ticketing system used by internal and external business usersCreate documentations for internal and external business users
Support creation of new ticket forms and flows in partnering with cross functional teams
Manage the layout of the ticketing system
Utilize dashboard to provide overview on ticket progress, highlight risks and potential process gaps
Track and measure ecommerce digital content performance on a weekly, monthly and yearly basis and leverage knowledge gained into actionable results
Lead training sessions for external and internal business users
Project management
Works with ecommerce digital content teams and cross-functional business units to create processes and documentation that will be leveraged to drive operational efficiencies
Support the Sr. Ecom Digital content analyst to:Gather, analyzes, and documents business requirements and effectively communicates requirements to technology partners for new system enhancements
Facilitate the rollout of system enhancements, ensuring smooth adoption by the business and providing necessary training or documentation.
Collaborate with cross-functional teams to ensure continuous improvement in tools, processes, and workflows.
Competencies:
Collaborates
Action Oriented
Drives Results
Communicates Effectively
Skills:
Strong analytical, influential, interpersonal skills
Organizational skills
Problem-solving and critical thinking skills
Data Analysis
Project and change management
Self- learner
Direct Manager/Direct Reports:
Reports to Manager of Digital Data
Travel Requirements:
Travel to Toronto Store Support Location on Monthly basis
Travel to Toronto Store Support location as required for cross-functional meetings
Physical Requirements:
Extended Sitting
Repetitive Tasks
Hybrid Work:
Remote
Travel to Toronto Store Support location as required
Working Conditions:
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education:
University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
3- 5 Years
Minimum Leadership Experience:
0
Certifications:
None
Other Requirements/Assets:
Advanced capability in MS PowerPoint, Excel, Word, Outlook
Familiar with project management
Familiar with website technologies is an asset
SAP and/or PIM (Product Information Management) software experience preferred
Zendesk knowledge an asset
Read more
Under the direction of the Manager, Digital Data, the Ecommerce Digital Content Analyst is responsible for importing, transforming, validating or modeling data with the purpose of understanding or drawing conclusions from the data in order to drive operational decision-making within the Digital Content Management department. The Ecommerce Digital Content Analyst’s responsibilities include collaborating with cross functional teams to design new processes, working closely with IT on enhancing the PIM (Product information management) system and troubleshooting user issues to ensure smooth operations. This individual will be required to work with cross-functional partners to understand business objectives and issues then deliver insights that support a recommendation or solution.
Key Responsibilities:
Troubleshooting and Support
Serve as the primary point of contact to troubleshoot PIM (Product information management) tool
Manage the ticketing system used by internal and external business usersCreate documentations for internal and external business users
Support creation of new ticket forms and flows in partnering with cross functional teams
Manage the layout of the ticketing system
Utilize dashboard to provide overview on ticket progress, highlight risks and potential process gaps
Track and measure ecommerce digital content performance on a weekly, monthly and yearly basis and leverage knowledge gained into actionable results
Lead training sessions for external and internal business users
Project management
Works with ecommerce digital content teams and cross-functional business units to create processes and documentation that will be leveraged to drive operational efficiencies
Support the Sr. Ecom Digital content analyst to:Gather, analyzes, and documents business requirements and effectively communicates requirements to technology partners for new system enhancements
Facilitate the rollout of system enhancements, ensuring smooth adoption by the business and providing necessary training or documentation.
Collaborate with cross-functional teams to ensure continuous improvement in tools, processes, and workflows.
Competencies:
Collaborates
Action Oriented
Drives Results
Communicates Effectively
Skills:
Strong analytical, influential, interpersonal skills
Organizational skills
Problem-solving and critical thinking skills
Data Analysis
Project and change management
Self- learner
Direct Manager/Direct Reports:
Reports to Manager of Digital Data
Travel Requirements:
Travel to Toronto Store Support Location on Monthly basis
Travel to Toronto Store Support location as required for cross-functional meetings
Physical Requirements:
Extended Sitting
Repetitive Tasks
Hybrid Work:
Remote
Travel to Toronto Store Support location as required
Working Conditions:
Working in an office setting: computer work, camera on virtual meetings, taking support calls
Minimum Education:
University/College degree in a related area of study, or equivalent experience.
Minimum Years of Work Experience:
3- 5 Years
Minimum Leadership Experience:
0
Certifications:
None
Other Requirements/Assets:
Advanced capability in MS PowerPoint, Excel, Word, Outlook
Familiar with project management
Familiar with website technologies is an asset
SAP and/or PIM (Product Information Management) software experience preferred
Zendesk knowledge an asset
