Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when assigned and carefully packing them to ensure that products are not get damaged, and accurately labelling and placing orders into specified holding areas.
Key Responsibilities:
Handling Merchandise
- Stocking merchandise onto shelves to achieve 100% in stock.
- Packing-out and packing-down merchandise as directed.
- Merchandising new items and promotions.
- Maintaining aisle cleanliness and shoppability to ensure merchandise Is accessible and presented in a visually appealing manner.
- Maintaining and organizing overheads (E.G., striping overheads).
- Communicating with other freight team members to ensure all product is stocked in the proper area.
Ensures Customer Satisfaction
- Following Home Depot’s Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer.
- When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
Maintains Safety and Security
- Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
- Ensure customers are able to move through the aisles easily and safely.
- Follows all Safety and Loss Prevention Policies and Procedures.
Competencies:
- Action Oriented
- Communicates Effectively
- Customer Focus
- Drives Results
Skills:
- Interpersonal skills
- Organizational skills
Direct Manager/Direct Reports:
- Freight Team Supervisor
Travel Requirements:
- None
Physical Requirements:
- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
- Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise
Hybrid Work:
- Dependent
Working Conditions:
- Working within a flexible schedule that includes overnight shift and may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Passing forklifts emit gas fumes.
- Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
- Highschool Diploma or Equivalent
Minimum Years of Work Experience:
- 1 to 2 years Retail or Distribution experience an asset
Minimum Leadership Experience:
- NA
Certifications:
- NA
Other Requirements/Assets:
- Knowledge of operating reach trucks, forklifts and order picker machines an asset
