Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
The User Experience (UX) Lead is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users, Product and Technology teams. The User Experience Lead works closely with teams of designers, strategists and writers to support workshops and presentations, communicate and present across all levels of the organization, and support cross-functional product teams.
Additionally, the UX Lead plays a pivotal role in shaping the overall user experience strategy, ensuring alignment with business goals and user needs. They are also tasked with staying abreast of industry trends and best practices to continuously enhance the user experience. By fostering a culture of innovation and user-centric design, the UX Lead helps drive the creation of products that, not only meet, but exceed user expectations.
Key Responsibilities:
30% Strategy & Planning:
Gains a deep understanding of customer and associate needs, and uses that knowledge to design products that provide an unparalleled shopping experience
Aligns user experience efforts across products and projects
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
40% Delivery & Execution:
Provides guidance on strategy and design of products while keeping in mind dependencies and integration with other products across the organization
Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
Receives and prioritizes incoming requests from business partners and stakeholders
Ensure timely completion of deliverables while maintaining high quality standards
Guides the analysis of user experience data and provides recommendations to address business needs
Guides the creation of designs such that information is easy to find, consume and understand
Guides the communication of ideas and designs to end users and product team members
30% People:
Provides leadership, mentoring, and coaching to team members
Attracts, retains, and develops top talent
Conducts annual and quarterly reviews, reviewing individual development plans and providing performance feedback on a regular basis
Fosters collaboration with team members (Technology, Product Management, etc.) to drive value and identify and resolve impediments
Acts as a proponent of UX practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Participates in and contributes to learning activities
Competencies:
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization's goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are uncertain, or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Skills:
Strong analytical, influential, interpersonal skills
Organizational skills
Problem-solving and critical thinking skills
Data Analysis
Project and change management
Direct Manager/Direct Reports:
Typically reports to Manager, UX
UX designers, strategists and writer may report into this role
Travel Requirements:
Travel to Toronto Store Support Centre location 3x per week
Additional minimal travel as required
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Hybrid Work:
Location Flex
Working Conditions:
Working in an office setting: computer work, camera on virtual meetings, attending meetings in-person
Minimum Education:
University/College degree in a related area of study, or equivalent experience
Minimum Years of Work Experience:
5+ years experience in UX
Minimum Leadership Experience:
Previous leadership experience an asset
Certifications:
None
Other Requirements/Assets:
Experience with Miro and Figma are an asset
Read more
Position Overview:
The User Experience (UX) Lead is responsible for attracting, retaining, and developing top talent focused on designing intuitive, quality products through collaboration with end users, Product and Technology teams. The User Experience Lead works closely with teams of designers, strategists and writers to support workshops and presentations, communicate and present across all levels of the organization, and support cross-functional product teams.
Additionally, the UX Lead plays a pivotal role in shaping the overall user experience strategy, ensuring alignment with business goals and user needs. They are also tasked with staying abreast of industry trends and best practices to continuously enhance the user experience. By fostering a culture of innovation and user-centric design, the UX Lead helps drive the creation of products that, not only meet, but exceed user expectations.
Key Responsibilities:
30% Strategy & Planning:
Gains a deep understanding of customer and associate needs, and uses that knowledge to design products that provide an unparalleled shopping experience
Aligns user experience efforts across products and projects
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
40% Delivery & Execution:
Provides guidance on strategy and design of products while keeping in mind dependencies and integration with other products across the organization
Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
Receives and prioritizes incoming requests from business partners and stakeholders
Ensure timely completion of deliverables while maintaining high quality standards
Guides the analysis of user experience data and provides recommendations to address business needs
Guides the creation of designs such that information is easy to find, consume and understand
Guides the communication of ideas and designs to end users and product team members
30% People:
Provides leadership, mentoring, and coaching to team members
Attracts, retains, and develops top talent
Conducts annual and quarterly reviews, reviewing individual development plans and providing performance feedback on a regular basis
Fosters collaboration with team members (Technology, Product Management, etc.) to drive value and identify and resolve impediments
Acts as a proponent of UX practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Participates in and contributes to learning activities
Competencies:
Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization's goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are uncertain, or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Skills:
Strong analytical, influential, interpersonal skills
Organizational skills
Problem-solving and critical thinking skills
Data Analysis
Project and change management
Direct Manager/Direct Reports:
Typically reports to Manager, UX
UX designers, strategists and writer may report into this role
Travel Requirements:
Travel to Toronto Store Support Centre location 3x per week
Additional minimal travel as required
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Hybrid Work:
Location Flex
Working Conditions:
Working in an office setting: computer work, camera on virtual meetings, attending meetings in-person
Minimum Education:
University/College degree in a related area of study, or equivalent experience
Minimum Years of Work Experience:
5+ years experience in UX
Minimum Leadership Experience:
Previous leadership experience an asset
Certifications:
None
Other Requirements/Assets:
Experience with Miro and Figma are an asset
