Communication Services Representative, GEN Telecommunications

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Position Overview:
Reporting to the Telecommunications Manager, you will provide excellent customer service in delivering switchboard and locating services in a respectful and customer-oriented manner for Scarborough Health Network include monitoring alarm panels and initiating emergency codes and downtime procedures. You will also protect and promote patient’s right to privacy, confidentiality and dignity. You will be scheduled to work at the General, Birchmount or Centenary hospital based upon departmental needs.

Requirements:
• Minimum Grade 12 education
• Typing skills with a minimum of 30 wpm (Words Per Minute) and 90% accuracy (Typing test will be administered)
• Excellent computer skills including Word, Excel, Outlook and the Internet with the ability to perform searches for information
• Good command of English language
• Excellent Customer Service Skills
• Excellent interpersonal and communication skills
• Dependable, and able to remain calm in emergency or stressful situations
• Available to fill in for vacation, sick time, and statutory holidays as required
• Available to work all shifts ie. days, afternoons, evenings, and nights including statutory holidays
• Able to work with minimum supervision
• Ability to work for long periods in a seated position
• Ability to work consistently with a keyboard and number pad
• Job involves sitting, standing, bending, reaching and ability to lift approximately 10lbs as needed
• Ability to engage with staff and public in a professional and respectful manner
• Utilize protective equipment provided, identify and reports hazards
• Demonstrates values consistent with SHN's Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community.
• Strong work ethic and commitment is required
• Demonstrated high standards of work outputs
• Highly punctual
• Demonstrated professionalism and reliability

Asset:
• Previous hospital Switchboard and locating experience
• Ability to speak another language

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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