PTP Supervisor, Support Services

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca

Job Description:

Reporting to the Hospitality Manager, the Leader will be responsible for the provision of effective support services including staff supervision, auditing, scheduling, quality management, and customer service problem solving activities. Other duties as assigned.

Requirements:
• Completion of a community college or university level program - Business Program preferred with knowledge and understanding of food service industry, housekeeping, transport and related patient care.
• High level of organizational and time management skills, using self - direction and sound judgment to coordinate multiple demands and deadlines.
• Proven leadership skills and ability to foster strong team relationships are essential.
• Demonstrated excellent interpersonal and communication skills with staff, physicians, customers, family members and the public.
• Proven high level of organizational and time management skills, using self - direction and sound judgement to coordinate multiple demands and deadlines, adjusting positively to changing needs.
• Experience working with Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients.
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety. Participates in regular in-service education in these areas.
• Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.
• Demonstrated pattern of good attendance.

Asset:
• Previous supervisory experience in healthcare
• Previous human resource management skills including recruitment, training, performance reviews, scheduling and conflict resolution.
• Computer experience in a Windows-based environment.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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