Bilingual Field Service Engineer - Hospital & Lab Equipment

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - to enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.

The Binding Site, part of Thermo Fisher Scientific, is a global leader in specialty diagnostics that provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders. The Binding Site Freelite® offering is widely recommended for multiple myeloma diagnosis and monitoring across all stages of the disease by major clinical guideline publications. In addition, The Binding Site is an active and influential contributor to the broader scientific community. To find out more visit https://www.thermofisher.com/bindingsite.

As a Field Service Engineer at Thermo Fisher Scientific Inc., you will have the opportunity to be based in Canada and work in our specialty diagnostics division. This division focuses on enhancing the diagnosis and management of blood cancers and immune system disorders. You will work with advanced diagnostic assays and instruments, making a meaningful impact on the health outcomes of patients in need.

In this role, you will have the chance to make a meaningful impact by providing exceptional service to our customers. You will perform installations, maintenance, repairs, and other services on hospital and laboratory instruments in an assigned territory. Your work will directly contribute to the timely and professional delivery of our products, ensuring that our customers can make the world healthier, cleaner, and safer.

• Set up and install company instrumentation and peripheral equipment at customer sites
• Conduct preventative maintenance service of instrumentation at customer sites
• Offer technical support for resolving issues with instrumentation through phone, email, and/or in-person interactions.
• Repair instruments and/or replace instrument components to restore functionality
• Meet key quality/performance indicators based on established metrics
• Ensure customer inquiries and requests are responded to within service level agreements
• Upgrade and update instrument hardware or software per company strategic plans
• Assist in the creation, edits, and modifications of Service Training manuals, Field Service Bulletins, and SOPs
• Document calls and complaints in required software
• Provide training for customers as well as Technical Service staff
• Work with service management to recommend the level of service parts in trunk stocks
• Recommend tactics that increase efficiency and improve quality of field engineering service and support
• Manage customer satisfaction surveys and implement continuous improvement actions
• Maintain open communication cross-departmentally to share market feedback
• Actively participate in Technical Service, Sales/Marketing, and/or corporate initiatives
• Maintain product knowledge and skill, attending training courses as required

Education:

• High school diploma or GED (equivalent experience considered)

Experience:

• 4 years' experience in a technical service role in the electrical field or with electronic systems
• At least 2 years' experience as a field service engineer in support of laboratory, hospital, or medical instrumentation
• Equivalent experience in electronics, engineering, physics, or related field of study preferred

Knowledge, Skills, Abilities:

• Must be bilingual in French
• Up to 75% travel, including weekends as needed in Canada, occasional international travel to other company locations for training or meetings
• Valid Passport and good driving record required
• Strong customer facing interaction and communication skills
• Excellent organizational and time management skills
• Self-directed and takes initiative
• Ability to multi-task among a variety of concurrent activities with the ability to manage priorities
• Ability to work cohesively and effectively in a team environment
• Demonstrated desire for self-development and eagerness to learn
• Proficient using Microsoft Office products

At Thermo Fisher Scientific Inc., we offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Join our innovative and forward-thinking organization to accelerate your career and development prospects. Experience an exciting company culture that stands for integrity, intensity, involvement, and innovation!