Field Service Engineer III - IC/LC

Work Schedule

Environmental Conditions

Job Description

As a Field Service Engineer III at Thermo Fisher Scientific Inc., you'll have the opportunity to make a meaningful impact on a global scale. Join our team in bringing our Mission to life every day, enabling our customers to make the world healthier, cleaner, and safer. We provide exceptional resources to help you achieve your individual career goals while developing solutions for some of the world's toughest challenges, such as protecting the environment and finding cures for cancer.

Location Specific Information:

We are seeking a candidate based remotely in Ottawa with up to 20% out-of-area travel for training or emergency coverage.

Job Responsibilities:

• Lead all aspects of field service support and customer relationship management for our customers
• Provide complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications
• Act as an advocate for Thermo Fisher Scientific in customer laboratories and drive growth
• Maintain positive relationships with customers and ensure excellent customer experience
• Efficiently complete trainings and work with a mentor to obtain timely certifications
• Address opportunities and challenges with high energy and passion in a fast-paced environment
• Maintain a strong focus on safety and adaptability to customer lab environments
• Arrange travel accommodations and submit expenses in a timely manner

Job Requirements:

• Minimum education requirement is a certificate, diploma, associate's or bachelor's degree in chemistry, physical science, electronics, or equivalent education
• 2+ years' experience and/or knowledge of Chromatography Instruments (IC and LC)
• Some knowledge of Trace Elemental would be ideal but not required
• Basic bench chemistry experience preferred
• Ability to work independently diagnosing and solving problems with service manuals and other user documentation
• Strong customer service skills in a customer-first environment
• Confirmed interpersonal/time leadership skills and ability to prioritize multiple priorities and administrative responsibilities independently
• Ability to lift 50 lbs. with assistance and carry 25-30 lbs. continuously throughout the day
• Valid driver's license and safe driving record

Join our team today and be part of a world-class organization dedicated to making a positive impact. Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Apply today at http://jobs.thermofisher.com.

Thermo Fisher Scientific Inc. is an EEO/Affirmative Action Employer and provides reasonable accommodations for individuals with disabilities during the job application process. If you require an accommodation, please contact us at 1-855-471-2255 to discuss your specific needs.