Inside Sales Representative I (Bilingual)

Work Schedule

Environmental Conditions

Job Description

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Our Inside Sales Representatives are responsible for the sales of research products and services within a defined territory, primarily by using the telephone, but also email, Internet, and other technology. Our Inside Sales Representatives also maintain effective customer relations, develop opportunities for growth within an existing customer base, and assure market penetration and profitability while achieving sales and profit forecasts. This is an excellent opportunity for an energetic professional who is looking to gain experience in Sales with a company that is a world leader in their industry!

• Develop and maintain effective customer relations with purchasing and end user within assigned territory
• Independently make decisions, but also use available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources
• Develop and implement sales strategies and plans to expand business within assigned territory; Maintain a pipeline of opportunities to meet or exceed sales objectives
• Perform sales calls and vendor relations with all customers and potential customers in the assigned territory primarily by phone, but face-to-face customer meetings may be required
• Research competitor and industry activity and keep informed of new products/services and other general information of interest to customers incorporating this data in the business plan; Introduces new products and services
• Handle pricing within territory to control profitability
• Maintain accurate reporting, records, and files necessary for proper management of territory
• Communicate with supervisor any customer issues or potential problems; perform other tasks assigned by manager
• Inform customers of supply and price trends and assist in inventory control
• Positively represent Thermo Fisher Scientific at all times throughout customer locations

• Bachelor’s degree, preferably in the sciences

• Prior sales or lab experience is an asset
• Fully bilingual English and French (written and oral)

• Strong interpersonal, oral and written communication, and presentation skills
• Must possess a strong desire to serve the customer
• Must deliver excellent customer service
• Must possess the organizational skills to multi-task and meet deadlines as needed
• Must be willing to travel to customer locations, if needed
• Demonstrates the Thermo Fisher values (The Four I’s) - Integrity, Intensity, Innovation, and Involvement