Description
Order Desk clerk
We are looking for an Order Desk Clerk. This is a full-time contract with the possibility of permanence and benefits.
Location: Saint-Leonard
Salary: Between $21 and $24 depending on experience
Hours: 8am. to 5pm., Monday to Friday. Free parking on site.
Tasks :
- Take customer orders (by phone or fax)
- Invoice orders shipped to customers
- Manage specific customer needs in collaboration with the Customer Service Coordinator
- Follow up to ensure orders are prepared and products are available for next day shipment.
- At the request of the customer and the needs, make the request to the quality control
- Make the list of deliveries for our trucks
- Complete the appropriate form when returning merchandise and submit it upon shipment
- Perform inventory corrections
- Contact customers to report order delays or other specific issues
- Filing packing slips, order taking sheets and invoices
- Make sure to file all customer information in their respective files
- Clerical and administrative support
- Archiving and organization of customer files
- Reception of complaints and customer feedback to communicate it to the quality department
- All other duties related to the position.
