Operations Manager / Business Development

TWO MEN AND A TRUCK

Ottawa, ON

Number of positions available : 1
Salary To be discussed
Published on November 18th, 2024
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Starting date : 1 position to fill as soon as possible

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Description

It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!

WHAT YOU’LL DO

Promotes and protects the TWO MEN AND A TRUCK® brand
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Determines staffing requirements, interview, hires and trains new employees, or oversees these processes
Responsible for employee accountability and adherence to franchise and system standards and policies
Directs employee scheduling and dispatch of movers and drivers
Responsible for employee development and corrective action programs
Oversees all workers compensation and unemployment claims
Coordinates and directs the fleet maintenance and equipment inventory programs
Ensures compliance with all MTO regulations
Handles customer concerns and oversees damage resolution process
Responsible for being the “on-call” emergency contact outside of normal business hours
Participates in regular training and development programs offered through Stick men university® to further the knowledge of the system
Actively participates in community, industry or other relevant associations

WHO WE’RE LOOKING FOR

Bachelor’s Degree in business, management, or other related field is preferred
A minimum of 3 years of business, management, or other relevant experience is required. TWO MEN AND A TRUCK® or moving industry experience is preferred
Extensive knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry
Excellent oral and written comprehension and communication skills
Excellent organizational and time management skills
Demonstrated ability to lead by example to motivate, develop, and direct people
Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
Strong decision making ability
Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
Must be proficient with the following Microsoft applications:
- Excel
- Word
- Outlook