12117 - Instructional Support Coordinator

Department
Statistics and Actuarial Science
Employment Type
Permanent
Time Type
Full-Time
Hiring Range
$59,127 - $87,623
Job Category
Academic Services
Job Location : Location
CA-ON-Waterloo

This position provides a broad range of instructional support to the Department of Statistics and Actuarial Science (SAS). It also provides leadership and continuity across academic terms within SAS courses. The primary responsibility of the Instructional Support Coordinator (ISC) is the coordination of administrative matters and the management of Teaching Assistants (TA’s) for large and medium sized SAS courses in consultation with faculty members teaching those courses. The details of the support and leadership provided by the ISC vary based on the needs of a specific course and faculty member, the needs of a particular course team, and the level of the ISC. The Instructional Support Coordinator will be accountable to the various Academic Associate Chair’s in SAS and take functional direction from the faculty members responsible for the courses they support. The administrative aspects that an ISC manages, include providing advice to instructors regarding course specific practice and university/faculty policies and procedures, managing Teaching Assistants coordinating course operation activities, and maintaining course information repositories and archives. Except for the entry level ISC role, ISC’s take an important role in teaching SAS courses.

There are two open positions and a qualifed internal in the role.

Course Operations and management of a large team of TA’s

• Coordination and management of Policy 30 (Employment of Graduate Student Teaching Assistants) issues.
• Determine the marking and day-to-day needs required to support the delivery of a particular course.
• Ensure the TA’s have the required resources to support the course.
• Schedule, organize and attend marking meetings.
• Handle informal requests for grade revisions/appeals.
• Assist in the investigation of potential academic integrity offences.
• Coordination/delivery of TA training and info sessions.
• Management and creation of online resources for TA’s.
• Support the process of creating and delivering tests for multi-sectioned courses.
• Allocate employees for proctoring exams.
• Schedule and supervise TAs in the SAS Tutorial Centre.
• Management of TA contracts.
• Coordinate and manage TA office hours and monitor TA’s workload.
• Ensure TA’s are compliant with University health and safety regulations.
• Assist in the process of TA evaluations.
• Provide regular updates to the instructor/course author about TA’s progress.
• In consultation with Faculty and Associate Chairs, manage interpersonal issues arising between TA’s and students.

Faculty Teaching Support and Student Academic Support

• Provide first level of support to department members regarding various University of Waterloo’s Learning Management Systems (LMS).
• Proactively communicate and work with faculty teaching in the upcoming term. The ISC reviews these bookings to ensure they work with available course resources. e.g., the number of instructors, assign TA’s, available proctors from the Faculty proctoring pool).
• Support the textbook ordering, as needed.
• Provides new faculty orientation and resources to support the use of the LMS.
• Involved in various department projects which support faculty.
• Respond promptly and professionally to student concerns.
• Handle email inquiries/requests and discussion board posts that are beyond the scope of a TA.
• Handle requests for exceptions (e.g., illness, death in family).
• Inform the Associate Chairs of changes/trends in student support issues; suggest improvements to the student support system.
• Point of contact for the department for coordinating accessibility issues.
• Provide academic advising to undergraduate students within SAS and participate in advising events.

Manage grading activities associated with one or more courses

• Distribute solution sets and marking schemes for assignments and exams.
• Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms.
• Generate, maintain, and archive mark lists.
• Compute final grades according to instructors’ guidelines.
• Assist in grading of exams and assignments.
• Manage the grade appeal/revision process.
• Submit final grades to Quest.
• Post solution sets and grades, as required.
• Provide setup and support for assignment submission/marking systems.

Technology and Online Pedagogy

• Identify and understand current/available technologies in online education.
• Understand the function and set up of a particular course within the University of Waterloo’s Learning Management System (LMS).
• Effectively design course administrative setup to facilitate the smooth operation and delivery of a large course.
• Liaise with campus partners regarding issues with the LMS and other educational technology software platforms and systems (e.g., Odyssey, Crowdmark, Akindi, and iClickers).
• Assist with use of technology in classrooms.
• Management of historical course content.
• Maintain Graduate database records as it pertains to TA’s.

Provide course instruction services

• Prepare instructional material according to guidelines set out by the course instructor/outline maintainer.
• Assist with creation of marking schemes and solution sets for assignments and exams as determined by the instructor.
• Facilitate development of assignments, quizzes, exam questions.
• Assist with preparation of course outlines.
• Provide feedback on changes to course materials.
• Archive grades and course-related materials according to retention policies.
• Ensure resources are available for tutorial and review sessions.
• Be a course instructor for an on-campus or distance education (DE) courses.

• Master’s Degree in Mathematics (preferably in Statistics or Actuarial Science) or
• Bachelor’s degree in Mathematics (preferably in Statistics or Actuarial Science) with equivalent education and three to five years of related work experience
• University level teaching ability or experience, combined with knowledge of various hardware systems and software applications used in support of teaching
• Extensive experience in tutoring/providing instructional support assistance preferably in STATS and ACTSCI courses
• Excellent communication and time management skills
• Attention to detail and a proactive work attitude
• Proven strength in collaboration and relationship management
• Proven interpersonal skills to deal effectively with a wide range of individuals, occasionally in contentious situations
• Demonstrated ability to work independently, with minimal direction, and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes
• Intermediate experience with Microsoft Office suite of products

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.