General Manager

Position: General Manager
Hotels : Residence Inn Mont-Tremblant Manoir Labelle & Homewood Suites by Hilton Mont-Tremblant Resort
Adress : 170 Chem. du Curé Deslauriers, Mont-Tremblant, QC J8E 1C9

Place of work:

The Residence Inn Mont-Tremblant Manoir Labelle and Homewood Suites by Hilton Mont-Tremblant Resort, two must-see destinations nestled in the heart of majestic Mont-Tremblant. Offering a warm yet refined setting, these two hotels capture the essence of outdoor hospitality, with stunning mountain views and direct access to the ski slopes. As a member of the Urgo team in Mont-Tremblant, you will evolve in an inspiring environment.

Position Summary:
We are looking for a passionate General Manager to manage our hotels, ensure a quality service offering and maximize operational performance. Reporting to the Vice President of Operations, you will oversee teams and develop strategies to improve the guest experience while meeting the standards of the Marriott, Hilton and Urgo Hotels Canada brands.

What we offer:

• Inspiring environment in the heart of Mont-Tremblant.
• Pension plan with employer contribution.
• Attractive benefits.
• Various wellness and recognition programs.
• Discounts at Hilton and Marriott hotels
• Several other advantages to be discussed.

Key Responsibilities

• Operations Management
• Human resources management
• Financial and materiel management
• Marketing, Sales & Revenue
• Communication & Customer Service

Details of responsibilities

1. Operations management:

• Ensure the smooth day-to-day operation of all hotel operations.
• Regularly inspect the hotel and follow up on needs with supervisors from relevant departments.
• Ensure the maintenance of buildings with preventive maintenance of the building stock
• Ensure the level of customer satisfaction.
• Ensure compliance and standards of banners to achieve audit objectives

1. Human resources management
   • Communicate effectively and motivate with our teams
   • Set goals, evaluate performance, and motivate teams.
   • Support directors in the day-to-day management of their teams while respecting budget objectives and operational needs
   • Ensure a healthy and pleasant work environment for teams in a unionized workplace.

1. Management of financial and material resources
   • Prepare and monitor budgets
   • Analyze financial statements and control costs.
   • Negotiate with suppliers and optimize inventory management.

1. Marketing, Sales & Revenue
   • Collaborate with sales and marketing teams to establish pricing and strategies.
   • Collaborate in the creation of forecasts.
   • Collaborate with the revenue department to optimize pricing strategies.
   • Strengthen the visibility of the establishment.

1. Relations with Partners and the Community:
   • Multiple Owner in a Business Unit with Individual Unit Owners
   • Ensure a positive presence through a dynamic community that includes several interlocutors (Tremblant Resort Association, Tourisme Mont-Tremblant, Tourisme Laurentides)

Desired profile

• 5 years of experience in the functions of high-level managers in the hotel industry
• Human Management Skills
• Skills in aspects of hotel financial management.
• Comfortable with computer systems.
• Bilingualism (French and English), a third language is an asset
• Training in hotel management or business administration (an asset)
• Leadership: Management and motivation of diverse teams, conflict resolution.
• Good communication, good negotiator.
• Ability to work under pressure.

Urgo Hotels Canada at a glance:

Welcome to Urgo Hotels Canada, a renowned leader in hotel management and development, with over four decades of experience in the Canadian hospitality industry. As pioneers in hotel management, acquisition, development and design, we have recently strengthened our position through a strategic partnership in 2022 with Hersha Hospitality Management (HHM). This merger significantly expanded our footprint, bringing the number of our properties to more than 235 hotels in North America, including 17 in Quebec. Our values of entrepreneurship, solution-orientation, positive leadership and collegiality guide our approach. Join us in helping to create memorable experiences for our customers.