Technical Support Specialist

Who are we?

Since 2005, Virage Simulation, a company at the cutting edge of technology which has always raised the bar in the field of road vehicle simulation. Simulator manufacturing, software development and after-sales service all come from our offices located in Ville St-Laurent. Virage is a large family made up of specialists in a wide range of different fields.

Working at Virage Simulation means being part of a dynamic and passionate team. Each member of our team is valued by their interests, strengths, and personality. Being a fast-growing SME, we are looking for people with a vision for the future who want to flourish professionally.

RESPONSIBILITIES OF THIS POSITION:

Technical support

• Respond to service calls from our customers (English/French - telephone and email).
• Keeping service tickets up to date by rigorously documenting every ticket’s life cycle.
• Diagnosis of computer, electronic or simulator specific problems, via telephone, remote control or on site.
• Schedule and install software updates remotely using our automated tools..

• Participate in improving our knowledge bank by documenting your best solutions to make them available to the entire team.
• Provide on-call duty, approximately one week out of 4, by responding to emails and telephone calls outside office hours. Will receive a compensation for the on-call week $
• Occasional startup of new simulators for onboarding and internal training as the product evolves

SKILLS AND ABILITIES REQUIRED:

The profile we are looking for:

• Curious: likes to learn and understand the world of simulation

• Cartesian mind: common sense of diagnosis, proceeds by elimination.

• Manual: easy to disassemble and reassemble parts

• Organized: Knows how to plan his time well and prioritize critical tasks

• Bilingual: Most of our clients are English speaking

• Team spirit: Likes to help colleagues and knows how to ask for help when necessary.

TRAINING AND EXPERIENCE REQUIRED:

• DEC, AEC or DEP in computer technology or technical support (or equivalent experience)

• Excellent command of Windows 7-10 (XP an asset)

• Experience with computer repair (hardware, software, BIOS, and imaging)

• Excellent command of oral and written English
• Good command of oral and written French

• 0 to 2 years’ experience recommended, but we will also consider people fresh out of school.

• Knowledge of electromechanics, an asset

• Knowledge of programming, an asset

• Knowledge of networking, an asset

• Experience in quality assurance, an asset

THE ADVANTAGES WE OFFER YOU:

• Complete group insurance

• Group RRSP program

• Vacation weeks depending on experience.

• Public transportation nearby and private parking available

• Coffee, fruit

• Competitive salary