Case Coordinator - Family Supports - Full-time

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• Maintains competency including the ability to interpret current applicable standardized assessment tools such as the interRAI CHA.
• Completes client assessments in the home using conversation based methodology.
• Develops and conducts a comprehensive therapeutic rapport.
• Utilizes technology in the home to complete comprehensive assessments.
• Identifies and prioritizes environmental risk for client\u2019s health and safety (shelter, food and running water, temperature control and overall condition of living environment).
• Develops a comprehensive care plan (interpreting the CAPs and care planning).
• Facilitates access to client identified services to support the care plan and goals.
• Makes referrals to community and health resources as required
• With client consent, consults with partners in care service plans to ensure shared understanding of client needs and appropriate interventions/services to meet those needs.
• Monitors client progress and adjusts care plans as required
• Reviews client care plan expenditures and supports clients to manage within the budgets
• Accesses and reviews assessment via the IAR (integrated assessment record).
• Collects and reports relevant data to Manager when necessary.
• Adheres to the prescribed privacy policies and standards for Community Support Service agencies including VON.
• Positively and professionally represents all CSS agencies and service providers.
• Coordinate and provide Family Home support for a caseload in accordance with program criteria, guidelines and directives
• Responsible to ensure referrals and support are provided in emergency and urgent situations
• Participate in the screening and matching of new Family Home Providers

• Engages frequently with Administrative Support, Community Support and Home Care program Coordinators and Manager.\u00A0 \u00A0
• Networks and collaborates with all regional partners, providers and agencies. \u00A0\u00A0

• University Degree or College Diploma in Heath or Social Services field.
• Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management
• Broad working knowledge of community resources, including service and programs within defined catchment area.
• Proven experience in building external and community relationships.
• Demonstrated experience in completing validated common assessment tools and maintaining competency.
• Knowledge and skills in comprehensive assessment and the ability to maintain proficiency.
• Computer proficiency in Windows OS and Microsoft office programs.
• Working with volunteers and seniors an asset.

• Strong attention to detail and accuracy.
• Skilled in communication (verbal, written, listening), rapport building and relationship management.
• Strong computer proficiency.
• The ability to use analytical skills and understand/interpret client assessment data.
• Ability to effectively manage multiple tasks, while prioritizing, meeting deadlines and working well under pressure.
• Demonstrated skills in leadership, team building, communication and education.
• Time management and strong organizational skills.
• Ability to work independently and as part of a team.
• Ability to accept and facilitate change.
• Ability to maintain confidentiality.

• Available for weekend assessment coverage.
• Must have access to a personal vehicle for business use and possess both a current driver\u2019s license and proof of vehicle insurance
• A current and original copy of a satisfactory Criminal Records Check
• A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required
• The successful candidate must be able to work flexible hours in order to meet client and family needs which will include evenings and weekends.\u00A0
• Ability to respond to emergency client situations 24/7 (on call)
• The use of PPE (Personnel Protective Equipment) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
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Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). \u00A0If the posting remains open after the initial deadline, VON may close the posting at its\u2019 discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.\u00A0
\u00A0Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.