Client Service Associate (CSA) - Planning and Scheduling - Part-time 0.6
VON Canada
Brantford, ON-
Number of positions available : 1
- Salary To be discussed
- Part time
-
Permanent job
- Published on December 15th, 2024
-
Starting date : 1 position to fill as soon as possible
Description
Requisition Details:\u00A0\u00A0\u00A0
Employment Status: Permanent, Part-time (0.6 FTE)
Program Name: eHomecare
Number of Hours Bi-Weekly: 45
Work Schedule: Days, Evenings, Weekends
On-Call:\u00A0No\u00A0\u00A0\u00A0
Employment Status: Permanent, Part-time (0.6 FTE)
Program Name: eHomecare
Number of Hours Bi-Weekly: 45
Work Schedule: Days, Evenings, Weekends
On-Call:\u00A0No\u00A0\u00A0\u00A0
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
Looking for a career in health care that provides you with an opportunity to make a difference in your community?
If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!
About us:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people\u2019s lives.\u00A0Working at VON is more than just a job, it is a career that impacts how Canadians live.
Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.
What you\u2019ll do:\u00A0\u00A0\u00A0
Looking for a career in health care that provides you with an opportunity to make a difference in your community?
If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today!
About us:
VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people\u2019s lives.\u00A0Working at VON is more than just a job, it is a career that impacts how Canadians live.
Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts and an evening and weekend rotation.
What you\u2019ll do:\u00A0\u00A0\u00A0
- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
- Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancelations, new client admissions), and other administrative duties
- Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
- Support clients, nurses, and home support workers to ensure delivery of quality care
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON\u2019s operations are properly protected and not disclosed to third parties
- Other duties/tasks as assigned by manager
What we offer you:\u00A0 \u00A0
- Competitive salaries and vacation time
- Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
- Defined Benefit Pension Plan with company contribution for eligible employees
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Experience with new health care technology such as CellTrak and Procura
- Be part of a health care team that provides support to people in your community and frontline workers
What you need:\u00A0\u00A0\u00A0
- University/College education preferred, High School Diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency with MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
- Experience in a health care environment is an asset
- Previous customer service experience in a contact center environment is considered an asset
- Experience in a unionized environment is considered an asset
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
- The use of Personal Protective Equipment (PPE) may be required
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. \u00A0\u00A0
Requirements
Level of education
undetermined
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
Other VON Canada's offers that may interest you
- Share this page
- Share on Facebook
- Share on Twitter
- Share on LinkedIn
- Print the offer
More similar jobs like "Client Service Associate (CSA) - Planning and Scheduling - Part-time 0.6"
-
Cash Office Clerk (Full Time)
Brantford,ON
Published since 1 day(s)
-
ASSOCIÉ(E) AU SERVICE À LA CLIENTÈLE
Kitchener,ON
Published since 2 day(s)
-
Paint Sales Part Time - KITCHENER W
Kitchener,ON
Published since 3 day(s)
See more similar jobs
Search more jobs
We create the perfect match
Jobillico displays the best jobs that fit your profile.
Upload your resume
job seekers also viewed.
-
Night Associate (Temporary, Part Time)
Brantford,
-
Commercial Sales Desk Associate (Full Time)
Hamilton,
-
Cashier
Kitchener,
