Program Coordinator, Central Intake, RAI CHA Program- Temporary, Full-time

Requisition Details:

Employment Status: Temporary, Full-time (1.0 FTE)
Program Name: Central Intake, Inter RAI CHA
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Anticipated End Date: January 2026\u00A0
On Call:\u00A0No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position

• Working as the first point of contact, the Central Intake Team completes the initial intake of client phone calls pertaining to a verity of service request, information request, or concerns related to current services received.\u00A0
• Communicates with funders, clients, and care teams to coordinate with program staff and process referrals, initiate services, implement service delivery changes, and address/ respond to phone inquiries from the community, customers, clients, doctors, service providers and other agencies.\u00A0
• Coordinate service providers\u2019 schedules and update them as new intakes are done\u00A0
• Receive and coordinate all standardized documentation, data collection, and triaging of calls\u00A0
• Determine eligibility for service and to inform service initiation. Schedule service delivery for community support services\u00A0
• Complete preliminary RAI screener to identify needs for further client assessment and communicate with Care Planners\u00A0
• Prepare and send out client service agreements, consent, and service information.
• Working collaboratively with team and maintaining positive relationships with partner agencies
• Ensures the provision of cost-effective client services and programs.
• Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
• Develops and implements program plans to meet department needs.
• Manages volunteers and staff within the program, take the lead in volunteer orientation, training\u00A0and in-services within the framework of VON Quality Management standards.
• Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
• Functions as a primary support contact between clients, health professionals, community support and internal team members.
• Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
• Supports financial accountability within assigned programs by maintaining program budgets.
• Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
• Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
• Plans and participates in multi-disciplinary meetings as required.
• Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents. \u00A0

• Timely communication and follow up with clients, and community partners/professionals as required.
• Timely communication and follow up with internal staff

• Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
• 2-3 years of related experience in community and health-based care.
• 1-2 years of experience in program planning and evaluation is an asset.
• Experience in volunteer administration an asset.
• Experience or understanding of the not-for-profit healthcare environment is an asset.

• Ability to provide high-quality customer service in a fast-paced environment with multiple priorities and reaching deadlines
• Demonstrated commitment to working in an environment with high confidentiality and discretion.
• Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
• Excellent oral and written communication skills.
• Able to work both independently and within a team.
• Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
• Strong customer service skills.
• Ability to problem solve and adjust to rapidly changing priorities in a deadline.
• Proficiency in Windows OS and MS Office Suite programs.
• Must demonstrate attention to detail.

• Must have personal vehicle and possess both a current driver\u2019s license and proof of vehicle insurance.
• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• The use of Personal Protective Equipment (PPE) may be required