Description
The Opportunity
Responsible for leading all technical support to external and internal customers including continuous improvement and total cost of ownership (TCO) reduction initiatives, reliability monitoring, and project management of new machine builds.
The Role
- Promote a culture of safety including strict adherence to Wajax EH&S policies and procedures as well as those of the customer and Provincial/Federal OH&S.
- Acheson branch management and direct leadership for parts & service teams and mining technical teams including workload assignment and balancing, training, and performance management.
- Acheson rebuild center P&L responsibility.
- Mining product technical lead including…
- Liaise with Hitachi Ex-Pat Engineer to support mining customers and Hitachi alike with technical inquiries.
- Oversee and drive Field Information Request (FIR) process for Hitachi mining equipment.
- Oversee and drive the Hitachi mining service bulletin (S/B) process nationwide.
- Facilitation of mining vendor technical meetings to ensure forward progress on key technical issues and product problem resolution.
- Define and implement a consistent reliability and technical support process and team to ensure:
- Customer technical meetings are beneficial and drive continuous improvement in product problem resolution, engineered upgrades, and OEM support.
- Continuous review of component rebuild processes and procedures, developing and implementing improvements to add value, increase reliability, and reduce cost.
- Improved communication with OEM on all product problems CI opportunities.
- Support and facilitate mining vendor field visits, pre-production testing, product improvement projects, etc.
The Candidate
- Education: B.S. in Mechanical, Electrical, or Mining Engineering or HET w/ management experience
- Work Experience: 10+ years in mining equipment maintenance, repair, and assembly.
- Knowledge: Mining equipment, maintenance planning, organization, reliability engineering, project management, computer skills
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Company matched pension plan
- Award-Winning Health and Wellness Program
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
\\ Together we get more done.
