Description
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
CUSTOMERS FIRST, ALWAYS.
We are looking for people who are committed to our mission of putting the customer first, always. Having a positive attitude, a friendly voice, and ownership of customer issues are all critical to delivering on this goal.
The Opportunity: As an Inside Commercial Representative (ICR), you'll be responsible for taking a high volume of inbound calls, assisting current customers, and closing new customer sales. You'll be the customer's primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business.
To ensure we are able to handle our customer's needs, our employees must be punctual, dependable, and reliable.
Our representatives don't work late night shifts and have limited weekend hours.
Must live and work in Canada.
The Requirements:
- Excellent verbal, written, and keyboarding skills
- Proficient with Microsoft Office programs (Outlook, Word, Excel)
- High school diploma or GED
- Ability to complete a mandatory 6-week paid training
- Two (2) or more years of customer service or call center environment experience
- Bilingual (French and English) - For Quebec Applicants: We require a bilingual speaking representative because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.
The Location: Remote (attached to the closest office to your location - Anjou, Longueuil, Ottawa, Brampton, Kitchener, Calgary, Edmonton, Sainte-Sophie, Magog, Mount Forest or Sudbury)
The hours: Be able to do an 8h shift during the hours of operations between 7:30am - 6:00pm (EST) - Start time between 7:30am and 9:30am
Start date : March 17th, 2025
The expected base pay range for this position across Canada is $45,000 - $55,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
WHY SHOULD YOU APPLY? WE INVEST IN YOU!
Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers. This position is a stepping stone for taking your career to the next level.
We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance, and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on RRSP or Pension, and more!
READY TO SUCCEED?
If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click "Apply".
