Manager Health Services EMS Operation

Oversee and manage multi-disciplinary team(s) of technical, clinical, and clinical support staff in the integrated delivery of the routine to complex health services. Inspire and lead health services staff across the organization to embrace and adopt integrated, patient-centred care pathways and service delivery models. Provide service-delivery focused operational management to health services, partnering closely with the senior leadership, internal and external stakeholders to support patients in accessing multiculturally respectful health services.

The Manager Health Services EMS Operation will:

• Plan, coordinate and evaluate systems to provide safe, effective and efficient ERS in collaboration with all service delivery organizations (SDOs), and federal health facilities within the province.
• Liaise with provincial and federal health facilities, fire services, law enforcement, other public safety organizations, social services, service delivery organizations, community program partners, municipal government and indigenous communities.
• Develop and manage an adaptive and collaborative team of clinical professionals with a culture of client service.
• Manage the provision of ERS across the province including coordinating and allocating appropriate resources across a network of ERS stations and service delivery locations within their assigned zone for the delivery of patient care in response to ERS requests.
• Coordinate and manage patient care services for ERS.
• Integrate and manage support services for ERS, including administration, program planning, implementation of quality improvement, risk management and utilization management systems.
• Work with Shared Health senior leadership to develop, manage, evaluate and ensure compliance with provincial clinical services standards, legislation, professional standards of practice, applicable code(s) of ethics, education and research within the program.
• Develop, recommend, implement and evaluate key performance indicators related to service delivery.
• Collaborate with key stakeholders to ensure safe, effective and appropriate client care through a clinical quality and patient care lens that will shape an environment for clinical and service excellence.

• 3 - 5 years of leadership experience in a patient/resident/client care setting including:
  • 5 years of related direct clinical services delivery across one or more assigned clinical areas of healthcare such as:
    • Emergency Response Services.
    • Primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan.
    • Acute inpatient, specialty care and complex ambulatory settings.
    • Integrating innovative community-based care modes (such as home care, primary care, etc.) to optimize healthy aging, health restoration and maintenance, and to deliver high-quality care in the areas of chronic disease, palliative care, community mental health, rehabilitation and/or long-term care.

• Post-secondary degree in a relevant health discipline from an accredited education institution.
• An equivalent combination of education and experience may be considered.

• Active member in good standing of an associated regulatory body as appropriate.

• Demonstrated leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.
• Knowledge of:
  • Relevant professional regulatory requirements including standards and scope of practice for direct reports.
  • Relevant legislated acts including but not limited to Regulated Health Professions Act, Manitoba Emergency Medical Response and Stretcher Transportation Act, Manitoba Highway Traffic Act, The Health System Governance and Accountability Act, Personal Health Information Act, Protection of Persons in Care Act, Mental Health Act, Workplace Hazardous Material Information System (WHMIS), Principles of Routine Practices (Universal Precautions), and other applicable legislated acts..
  • Relevant Collective Agreements.
  • Working with individuals from diverse cultural, social and ethnic backgrounds.
  • Regional/site/unit policies, procedures, protocols and guidelines relating to: clinical care, administrative, financial, and human resource management.
• Shared Health clinical protocols, care maps and associated documents.
• Other applicable Shared Health policies, procedures, guidelines and directives.
• Indigenous cultural competence and safety.
• Proficient and/or experienced in:
  • Working with individuals from diverse cultural, social and ethnic backgrounds.
  • Use of Shared Health ERS and Digital Health technology, software programs, and equipment.
  • Communicating in multiple languages, including local Indigenous languages and other languages commonly spoken in the service area is considered an asset.

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg (25 lbs.).
• Incumbent demonstrates ability to prioritize work, deal with interruptions, re-prioritize as required and ensure dedicated/focused time for strategic planning.
• Travel to other healthcare facilities within the SDO may be required.
• A valid class 5 Manitoba driver’s license and access to a personal motor vehicle are required.