End User Support Specialist - (One (1) Temporary Full-Time Position)

YORK CATHOLIC DISTRICT SCHOOL BOARD

Invites applications for the position of:

End User Support Specialist

One (1) Temporary Full-Time Position

Effective Immediately to February 27, 2026

Exempt Level 4 - $32.11 to $41.15 per hour

Position Summary:

Under the direction of the Manager of Customer Service and Learning Technicians, the End User Support Specialist provides technical support to staff, students, and parents throughout the Board on various applications including but not limited to RISE, D2L/ Brightspace, and the Student Information System.

Major Responsibilities:

• Provide phone and email first-level technical support through problem recognition, research, and diagnosis for resolution to various hardware and software program issues.
• Provide remote and possible onsite technical assistance and simulate user problems to resolve operating difficulties.
• Support a variety of applications including our School Information System, School Messenger, Safe Arrivals, Learnstyle/RISE, D2L/Brightspace and Laserfiche.
• Work collaboratively with our SIS (Student Information System) and Applications teams to assist staff and parents with issues arising from supported applications.
• Record, analyze, prioritize, escalate, and track issues reported to the Call Centre and determine the most effective manner to solve issues.
• Follow up with users to ensure the problem has been resolved.
• Update the Issue Tracker System with appropriate entries of activities, and close tickets with resolutions upon timely completion of the job.
• Review, recommend and develop coding and/or scripting efficiencies to automate the flow of data between systems and improve business processes.
• Contribute, develop, and make recommendations to update and improve end-user information and support documents for distribution to staff as required.
• Contribute, develop, and make recommendations to update and improve the Call Centre Website.
• Participate in end-user training initiatives, both individually and as part of a team.
• Work collaboratively with other IT department teams and school staff.

Qualifications and Experience:

• Advanced College Diploma in Computer Technology or related field.
• Advanced knowledge of software applications and operating systems such as Microsoft Windows, Apple OS X and iOS, Google Workspace, and Microsoft Office and Office 365 in a networked environment.
• 2 years previous experience in an information systems environment.

Skills and Competencies:

• Excellent Global Competencies Skills - (Critical Thinking and Problem-Solving, Innovation, Self-Directed Learning, Collaboration, Communication, Citizenship).
• Superb organizational and time management skills.
• Ability to analyze and diagnose problems with software and hardware.
• Ability to multi-task on more than one (1) application.
• Outstanding customer service and teamwork skills.
• Coding and/or Scripting experience with Java, JavaScript, VB, C#, Bootstrap, HTML an asset.

• Knowledge of Active Directory and Microsoft Azure is considered an asset
  
  

Interested applicants may apply until the close of business on March 26, 2025.

Thank you for taking the time to apply for this position. We appreciate your interest in the York Catholic District School Board, however, only applicants selected to continue to the interview process will be contacted by Human Resources.

YCDSB is an equal opportunity employer committed to providing an environment of diversity and employment equity and is dedicated to creating a workplace culture of inclusiveness that reflects the diverse communities that we serve.

The Board is committed to creating an accessible and inclusive workplace. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.

Consistent with the YCDSBs commitment to fostering a diverse workforce, we especially welcome applications from individuals who would contribute to the further diversification of our staff, including but not limited to, those who are members of groups protected by the Human Rights Code. You are invited to voluntarily indicate if you identify as such a person. This information will be kept confidential.

As a condition of employment with the York Catholic District School Board, successful candidates will be required to submit an Enhanced Police Information Check (E-PIC) through Sterling Backcheck prior to commencing employment with the Board (valid if issued within the last 12 months).

Mission Statement

With Jesus Christ as our model, we provide all students with a Catholic education rooted in equity, well-being and learning.

Vision Statement

A recognized leader in Catholic education committed to inclusion, excellence and innovation that develops socially responsible global citizens.

Catholic Education Centre

320 Bloomington Road West, Aurora, Ontario L4G 0M1 - (905) 713-1211

John De Faveri

Director of Education