Customer Service Agent

A pioneer in the development of solutions for the maintenance of outdoor surfaces, Techniseal has been the world leader in polymer sand for more than 30 years and a renowned manufacturer of products for cleaning and protecting concrete pavers. Established in 1984, it is now part of the Large Oldcastle Family, a multinational building materials company, with operations in Canada, the United States and Europe.

POSITION: CUSTOMER SERVICE AGENT

We are currently searching for a dynamic person who likes to take on new challenges and accomplish various tasks. We are looking for a team player to join our customer service department.

DESCRIPTION:

Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:

• Ensure efficient customer service (email/phone) :
  • Respond to price and inventory availability inquiries ;
  • Request transport/ freight costs ;
  • Correspond daily with customers and company representatives ;
• Order entry in an ERP system :
  • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions) ;
  • Verify agreements for exceptions ;
  • Calculate transport costs based on order ;
  • Ensure inventory availability and location site (sand)
• Transportation/ logistics planning :
  • Prepare necessary documents for shipment of goods ;
  • Calculate transport rates according to applicable charts ;
  • Track deliveries ;
• Other related administrative tasks for customer service.