Senior Customer Service Agent

We care about your health and your future:

• Group Insurance - Employee and Family Assistance Program (PAEF) (after 3 months)
• Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)
• Personal Leave - three (3) days/year - Product discounts
• Vacation + working days paid during holiday closings (2 weeks)
• On-site parking with electric charging stations

You want to help us continue to improve our business in a modern, safe, productive and inclusive workspace, we would like to meet you.

OPPORTUNITY : SENIOR CUSTOMER SERVICE AGENT

You are a dynamic person, who likes to perform various tasks and are a team player, this could be for you.

Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:

• Ensure efficient customer service (email/phone)
  • Respond to price and inventory availability inquiries
  • Request transport/ freight costs
  • Correspond daily with customers and company representatives

• Order entry in Oldcastle software system (M3)
  • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
  • Verify agreements for exceptions
  • Calculate transport costs based on order
  • Ensure inventory availability and location site (sand)

• Transportation/ logistics planning
  • Prepare necessary documents for shipment of goods
  • Calculate transport rates according to applicable charts
  • Track deliveries

• Other related administrative tasks for customer service.