Customer Service Representative- Technical Helpdesk

Positions Based in St.Catharines, Ontario

What can you expect from us?

Here are a few benefits you can expect when working with an exceptional team at Accenture:

• Competitive hourly rate ($19.23 base to start)

• We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance

• Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.

• Annual merit increases based on performance

• Recognition for individual efforts

• Spacious workstations with updated technology platforms and equipment

• Supportive environment to assist with individual success

• Opportunities for continued self-development with access to extension online courses

• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire

• Extensive post-training coaching and support for up to 3 months

• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

• Opportunity to give back to the community supporting local causes and volunteer efforts.

• NOC Code: 64409 (Teer Category 4)

As a valued member of our team, you will have the opportunity to make a positive impact by:

• Engaging with customers through tickets to provide exceptional support.

• Using your technical expertise to troubleshoot and resolve customer issues remotely, ensuring a seamless experience.

• Proactively identifying opportunities to enhance our systems and technologies, driving efficiency and innovation.

• Collaborating with cross-functional teams to propose innovative solutions and improve the overall customer experience.

• Seeking feedback from customers to identify areas for improvement and implementing necessary changes.

• Sharing your technical knowledge and expertise to influence and persuade others. Following best practices and industry standards to deliver high-quality work.

• Continuously improving your skills and knowledge to stay ahead of the curve and exceed customer expectations.