ServiceNow Process Consultant

ServiceNow Process Consultant

Who We Are:

We are Accenture, a global professional services company, searching for a ServiceNow Process Consultant. Accenture offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression. Make delivering innovative work part of your extraordinary career. If you have experience on ServiceNow and expertise in architecture, design and development of innovative solutions that always offer the best customization and end user support, then we want to meet you.

The Work:

• Working with clients and provide leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD) and Project and Portfolio Management (PPM)

• Understanding and being able to utilize ServiceNow methodologies, collateral and accelerators

• Gathering and understanding requirements from clients

• Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes

• Assisting with the design, development and implementation of ServiceNow solutions

• Developing and executing test scripts for ServiceNow implementations

• Preparing for and facilitation of workshop sessions including demonstrating ServiceNow platform capabilities

• Creating requirements stories, process documentation and training guides

• Participating in Project team collaboration sessions with PM, Solution Architects, and Technical Consultant

• Providing support for existing ServiceNow solutions and recommending opportunities for enhancements