Manager, Strategic Platform Upgrades

ADP is hiring a Manager, Strategic Platform Upgrades

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

What you’ll do: Responsibilities

What you can expect on a typical day:

• Oversee the day-to-day operational activities of a team of specialists and is responsible for providing coaching, mentoring and team leadership in ensuring the team’s success.
• Ensure their team of Upgrade Specialists successfully manage new clients into ADP’s suite of Payroll, HR and Time & Attendance products.
• Ensure that the client is provided with an outstanding client experience and that ADP’s key business objectives are realized.
• Communicate and interact with all stakeholders and is responsible for managing client relationships to achieve excellent levels of client satisfaction as determined through ADP’s “Quality Survey.

TO SUCCEED IN THIS ROLE: Requirements

• Demonstrated ability to lead, coach and mentor a Team of Specialists responsible for providing Service Excellence to high value clients throughout Canada.
• Minimum of 5+ years of experience in managing a diverse team, whose prime objective is to deliver client HCM Solutions.
• Demonstrated strength in People Management, Project Management and Client Relationship Management.
• Demonstrated superior communication and interpersonal skills.
• Strong Background in reporting, forecasting and analyzing metrics.
• Working knowledge of Implementation life cycle, Software as a Service SaaS), payroll & human resources.
• Expert planning skills and ability to negotiate project scopes, deliverables, milestones, and resource requirements with internal and external clients.
• Experienced in developing and maintaining strong relationships with internal and external clients and coordinate efforts of various internal resources and teams to ensure the implementation and business objectives are attained.
• Demonstrated capability to effectively oversee multiple implementations with varying complexities.
• Allocating resources and/or shifting resources among teams to maximum reaching client expectations.
• Experience in ensuring project completion is within defined scope, on schedule and has met or exceeded client’s expectations, without sacrificing quality.
• Excellent team building skills with both external and internal clients.
• Excellent written and verbal communication skills.
• Excellent presentations skills.
• Client Relationship Management skills.
  

Bonus points for these: Preferred Qualifications

• Post-secondary education or related business experience, i.e. BAS or MHRM Degree.
• Professional certification preferred, i.e., Project Management, Human Resources Management or Payroll Certificate.
• Through knowledge of ADP Implementation processes and practices.
• Familiarity with ADP front end applications and backend platforms.
• Fully bilingual verbal and written in both French and English is considered an asset.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.