Representative, Inside Sales Job Details | Aecon

Come Build Your Career at Aecon!

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

• Safety Always. Our number one core value. If we cant do it safely, we dont do it at all.
• Integrity. We lead by example, with humility and courage.
• Accountability. Were passionate about delivering on our commitments.
• Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us!

At Aecon we:

• Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
• Believe in helping you build your career through our Aecon University and Leadership Programs.
• Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
• Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement driven by the diversity, expertise and teamwork of our people. Were always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!

What is the Opportunity?

The Hayter Group is bringing energy solutions to residential customers in Ontario. This includes a wide range of heating/cooling solutions such as furnace, geothermal, heat pump products and solar solutions for both new build and retrofit homes.

The Inside Sales Representative will report directly to the Sales Manager to build the business across all verticals (Solar/HVAC/EV Charging/Battery Storage) by directly supporting the sales team.

The Inside Sales Representative will facilitate the sale of products and services for prospective and established customers. Whether on the phone, via text message, or through email, the Inside Sales Rep will handle customers requests by finding out what they need, answering questions, creating solutions, and enabling a smooth and quick sales process with a focus on best-in-class customer experience.

What You'll Do Here:

• Provide excellent customer service via phone calls, text messages, and e-mails, including product/order information, sales enablement, warranties, shipping and returns, and educating customers about available services, supplies, and new products.
• Troubleshoot and manage customer escalations
• Execute all aspects of the sales support function including order processing, purchase orders, payment processing, quotes and delivery dates
• Collaborate with the Sales Manager to consistently improve best practices for customer resolutions and adherence to the organizations customer experience policies, and coordinate resolutions with appropriate departments.
• Outreach to customers to determine satisfaction with the organization, products and services.
• Maintain records and prepare reports on sales activities.

What You Bring to the Team:

• Effective and high-quality Customer Service/Relationship management skills; ability to develop rapport and establish positive engagement
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
• Effective verbal and written communication skills and listening skills must be able to explain technical and account information clearly and effectively and effectively communicate with customers accurately and in a timely manner.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• Knowledge of technical equipment/products is preferred.
• Ability and willingness to work effectively and efficiently under pressure.
• Adaptable to flexible work schedule when required to meet deadlines.
• Self-motivated with the ability to work independently with minimal supervision or with others as a team.
• Valid drivers license and ability to travel as required.
• Be a Champion of inclusion and diversity.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA during any step of the application process please click here.