Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This is a key position within the Revenue Management Branch (RM), which is responsible for development, implementation and monitoring of user workflows and best practices. This is primarily focused on how to best use the RM tools but may also extend to any other practice which can help to generate incremental revenue, or cost savings. Part of the role includes also being an agent of change as new systems, concepts, and practices are being implemented.
Responsibilities:
- Develop and maintain expertise on RM tools and processes and how to best manage them
- Work closely with business teams to determine, implement and update practices and workflows that support commercial needs and aim to exceed our targets
- Remain constantly aware of market performance and challenges met by the RM community facing the reality of the day-to-day management of the markets
- Plan and execute highly effective trainings for RM community on existing and new tools, business processes, best practices, reports, and RM system enhancements
- Provide support and guidance to the entire RM community on day-to-day issues and requests, and provide one-on-one or team coaching when needed, and share learnings and feedback by conducting regular workshops
- Conduct functional testing on new tools and system changes, and coordinate user acceptance testing and communicate findings to RM managers
- Develop processes to track and audit influences applied in the RM system to maintain the integrity of the revenue optimization solution
- Continuously source and understand the reporting needs of the RM community and liaise with Science and BI teams
- Create a collaborate environment and develop creative ways to introduce change in the RM workflows as new challenges arise or new functionalities/systems are deployed and maximize adoption by teams most often under a lot of pressure
- Motivate and influence leaders to support changes before, during and after changes are rolled out
- Work in concert with RM, Revenue Optimization, and other teams to maximize synergies and to ensure the best use of RM levers and cohesion between them
- Proactively communicate and inform business teams outside of RM about RM practices and principles
Qualifications
- University degree in Mathematics, Statistics, Economics, Operations Research, Education or equivalent
- 1 - 3 years of previous work experience
- Strong conceptual, analytical, and problem-solving skills. Must be able to synthesize complex situations, formulate solution sets and present results in simple, understandable terms
- Strong interpersonal skills with an ability to communicate at multiple levels of expertise and to influence and persuade others to action
- Ability to cultivate strong collaborative working relationships and viewed as credible
- Self-starter and ability to work under pressure, changing priorities and tight deadlines with limited supervision
- Proficient using Microsoft Suite (Excel, PowerPoint, etc.)
- Experience in workplace training: analyze business needs, lesson planning, development, implementation, and evaluation, a definite asset
- Experience with change management strategies and plan development, a definite asset
- Experience with “Origin-Destination” revenue management tools (PROS ODIII or equivalent), a definite asset
- Knowledge of adult learning theory and methodology is an asset
- Advanced technology skills in particular working with large databases is an asset
Conditions of Employment:
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Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
