Administrative Support III

Reporting to the manager of the Mental Health Day Hospital program, the Administrative Support III will act as communication for the Mental Health Day Hospital Program. The Admin III will be providing clerical/organizational support for the clinic; which includes but is not limited to: greeting clients in a warm engaging manner to ensure their experience is positive, organizing clinic appointments for multiple resources, the ability to multitask in a fast paced environment, and utilizing the electronic documentation system to review and confirm patient information, book patient appointments, build appointment templates, and manage appropriate work queues. This individual will handle all information in a confidential manner. This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Some post-secondary education (e.g. course(s) in office business administration, medical office assistant, Unit Clerk course). At least 1 year experience in a Mental Health area in the last 5 years. This could be hospital and/or clinic experience in a role that involves referral management, coordination of clinic visits, reviewing of physician’s orders, contacting patients, and scheduling of procedures and tests. Experience with Connect Care, Netcare and Microsoft Office (Word, Excel, Outlook). Experience with fax equipment, photocopier, multi-line telephones. Accurate and proficient keyboard skills mandatory, 50 words per minute minimum. Ability to sit and stand for extended periods of time. Detail-oriented and ability to work with minimal supervision. Excellent knowledge of the English language, both spoken and written. Ability to deal effectively with people in confrontational circumstances. Ability to function well in a team setting. Ability to work in a noisy, high volume, fast-paced environment with numerous interruptions. Ability to communicate effectively with clients of varying ages, socioeconomic statuses and ethnic backgrounds and varying levels of English language fluency. Clear and concise telephone and communication skills with pleasant manner. Proven positive attitude and skill for customer service. Demonstrated excellent time management, organizational skills and ability to prioritize work.

Recent experience as an Admin III in an ambulatory Addiction and Mental Health setting. Demonstrated ability to work collaboratively in a multi-disciplinary setting and be self-directed, innovative and able to work in a fast passed environment. An understanding and sensitivity to the confidential nature of the information received and communicated. Comfortable and experienced receiving/managing complex mental health calls or situations at a front desk setting within scope of practice.