Administrative Support IV - Staffing Liaison

Reporting to the Patient Care Manager of the Lois Hole Hospital for Women - Ambulatory Clinics, the Staffing Liaison is responsible for providing comprehensive staff scheduling support to the Unit Managers of the Women's Health Ambulatory Clinics. The Staffing Liaison uses the Environment for Scheduling Personnel (ESP) staff scheduling application proficiently and works within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines in a busy, high-pressure environment. Attention to detail will be crucial as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. The Staffing Liaison manages complex and time-sensitive scheduling tasks using ESP and eventually MySchedule (Infor WFM), ensuring timely and accurate staffing solutions to support optimal clinic operations.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

MOA/UC certificate with Medical Terminology required. 1 - 3 years ambulatory clerk experience required. Exceptional communication and organizational skills with the ability to prioritize in a fast-paced environment are essential. Connect Care experience/proficiency required. Ability to work independently and be self-directed. Strong interpersonal skills to work as part of a team. A strong commitment to providing customer service is essential for this position. Physical demands include computer and phone use, long hours of sitting, standing, and walking within program in a noisy environment. Previous experience in data entry and high level of keyboarding is required. Attention to detail and ability to focus on complex computer tasks required. Demonstrated reliability/dependability required. Relevant education & experience in Women’s Health settings preferred. Training and experience in ePeople & ESP preferred. MOA/Unit Clerk experience in a high acuity setting in a tertiary hospital preferred.

Current staffing liaison experience preferred. Current experience working in an AHS centralized ESP Staffing Service Center. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (Kronos, ESP, ASC). 1 - 3 recent current experience in ambulatory setting in Women’s Health Clinics preferred. Experience with staff scheduling, AHS scheduling software, ESP, union collective agreements and variety of units preferred.