Administrative Support IV

You’re a detail-oriented multitasker who’s a whiz at customer service. Polite and professional, you can effectively monitor a variety of tasks and projects, incoming and outgoing stocks and inventory, and manage the multiple schedules and calendars for your department. Alberta Health Services (AHS) is now seeking someone like you for the position of Administrative Support IV within the Provincial Integrated Respiratory Services (PIRS) program. Through PIRS, Respiratory Therapists provide community care to chronically home ventilated patients in Alberta, and support rural and suburban community hospitals with on-call respiratory therapy support and in-person clinical services. You’ll answer calls, manage inventory, and ensure the shipping and receiving of essential equipment and supplies to and from Albertans with chronic respiratory issues. Your reception and customer service experience make you an important point of contact and if not the face, a friendly voice for all who interact with PIRS. Business is primarily conducted in Calgary and Edmonton, so a primary residence in one of Alberta’s major cities would be an asset. Both are cosmopolitan urban centres offering an outstanding lifestyle, lively arts and culture, dining, shopping, and entertainment, including professional sports teams. Both have world-class universities and health facilities providing leading edge healthcare services, research, teaching, and learning. You’re sure to find your fit here! AHS is a key part of Alberta’s province-wide health system and a national leader in many areas of healthcare. AHS is recognized as a top employer nationally and provincially, as well as a top employer for young people and diversity. Come work for a supportive employer with competitive pay, comprehensive benefits, and opportunities for growth.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

A minimum of 5 years of medical department experience in an acute or community care setting, training in medical terminology, proficiency in all Microsoft Suite applications, Adobe Acrobat, and experience with various AHS applications such as Connect Care, Oracle, e-Facilities, and the IT/HR Service Hub. The ideal candidate is a detail-oriented individual who has experience with a range of administrative tasks and processes. Comfortable with reception duties, effectively monitoring and prioritizing calls from the main phone line, as well as communicating with the assigned virtual respiratory therapist (RRT). The successful candidate will possess excellent customer service skills, interacting with patients in a caring and compassionate nature. Can successfully manage supply calls, including patient communications, inventory management, shipping and receiving, as well as a knowledge of billing and claims processes. Able to perform calendar maintenance, booking meetings, meeting minutes, agendas, etc. Proficient in using Microsoft Excel for data entry and database management. Training in medical terminology, proficiency in all Microsoft Suite applications, and Adobe Acrobat. As the first contact someone may have with PIRS, this individual is someone who shows and maintains a professional and respectful presence and attitude in the work environment.

Previous AHS experience, including experience with AHS software such as iProcurement, AHS Stores, and Connect Care training, including reporting, hospital account registration, workflow management, and scheduling would be an asset.