Administrative Support IV

The Administrative Support IV provides support to the South Health Campus (SHC) Pharmacy Services department and its team members. This position performs a variety of administrative and clerical duties, ensuring the smooth and efficient operation of the department. The role requires a proactive individual who can handle multiple tasks, changing priorities, and deadlines while maintaining a high level of professionalism, collaboration, and confidentiality. SHC has four key pillars of service: Collaborative Practice, Wellness, Patient and Family Centred Care, and Innovation. These pillars guide the development and delivery of service to all patients and families at SHC. Job Summary: Provides administrative support to the department, including but not limited to managing calendars, scheduling meetings and appointments, and preparing agendas and minutes. Performs HR-related duties such as assisting with recruitment, onboarding (including staff and students), and tracking of FTE. Processes payroll and resolves discrepancies. Maintains emergency response manuals for the department. Maintains office operations, including maintaining files and records, ordering supplies, and ensuring the proper functioning of office equipment. Processes Omnicell access requests. Prepares and formats documents, reports, and correspondence to support operations. Gathers, compiles, and maintains data, generates statistics, and prepares reports. Responds to inquiries from internal and external stakeholders, providing excellent customer service. Follows up with stakeholders to resolve issues and discrepancies (e.g. Facilities Maintenance & Engineering, Information Technology). Maintains confidentiality and exercises discretion in handling sensitive information. Performs other duties as assigned.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Minimum of a high school diploma or equivalent. A diploma or certificate from a recognized Administrative Professional program. Excellent computer and keyboard skills with advanced experience in Microsoft programs (Teams, Sharepoint, Word, Excel, PowerPoint, Outlook). Excellent organizational, time management, multi-tasking skills, and attention to detail. Fluency in English with strong communication and interpersonal skills, both written and verbal. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills, with the ability to prioritize tasks and meet deadlines. To ensure your skills and qualifications are considered, please attach a resume and cover letter with your application.

A minimum of 3 years’ experience in an administrative support role, preferably in a healthcare setting. A minimum of 1 year experience in a healthcare setting, or completion of a Medical Terminology program. Experience with payroll entry and processing, including completion of e-People Timekeeping training. Experience with office equipment and systems (e.g. RMS, Oracle/eManager). Experience understanding and applying the terms and conditions of the Collective Agreement(s) for staff scheduling.