Clinical Supervisor – Addiction and Mental Health

Reporting to the Clinical Manager, Addiction and Mental Health Helpline, this position is accountable for overseeing the safe, effective, and appropriate delivery of the Helpline service. The Contact Centre Coordinator (i.e., Clinical Supervisor within the HSAA contract) provides immediate consultation and supervision to on-shift staff, such as providing clinical consultation, shift debriefing, and assisting with clinical decision making and problem solving. In addition to providing immediate clinical support, this position is responsible for day-to-day problem solving related to staffing, technology, and business processes. The position also supports quality and safety activities through participation in staff education sessions, quality assurance activities, and coaching of staff.

As a Clinical Supervisor, you will provide clinical supervision for a discipline, practice area or service sector supporting clinicians to provide excellence in professional practice and enable quality, patient and family-centered care. In this clinical leadership role, you will provide clinical supervision to staff providing addiction and/or mental health services to individuals, families, and groups. This role involves supervision related to a range of assessment, mental health (psychosocial and psychological interventions), and other activities. You will be required to supervise regulated staff requiring supervision to meet the regulatory requirements for practice, and/or to unregulated staff providing the restricted activity of psychosocial intervention. This may include observing clinical sessions, reviewing clinical documentation and written reports, conducting team case consultations and offering support, and providing guidance and direction to clinical staff with challenging and urgent cases in a timely manner. In your role, you may work with members of the interdisciplinary team, psychiatrists and community partners in support of effective professional and collaborative practice. You may contribute to the planning, implementation and evaluation of mental health treatment services in a hospital setting or community. You may also identify and address gaps in clinical practice as well as facilitate addressing of system level gaps and risk management issues. You may provide support to leadership in the hiring, orientation and performance evaluation of clinical staff.

Master's Degree in Psychology or Social Work. Active or eligible for full registration (not provisional) with College of Alberta Psychologists (CAP) or the Alberta College of Social Work (ACSW). A minimum of 5 years' experience in providing mental health assessment and intervention, including restricted activity of psychosocial intervention.

An equivalent combination of education and experience will be considered. Competency in concurrent capable practice within addiction and mental health. 1-3 years demonstrated formal clinical supervisory experience. Demonstrated skills in leading teams, adult education, and coaching/teaching required. Demonstrated strong analytical, decision making, and critical thinking skills. Advanced computer skills essential, including working knowledge of the Microsoft 365 applications, Genesys (computer-based phone software); Connect Care (teletriage clinical assessment software and protocols). and the ability to learn and support staff using multiple electronic platforms concurrently. Demonstrated ability to manage time in a fast-paced environment, adhere to deadlines, and manage multiple tasks and responsibilities at once. Excellent interpersonal, oral and written communication, and ability to collaborate effectively with clients, staff and management. Commitment to working collaboratively and to building a positive team environment. Solid working knowledge of the continuum of Addiction and Mental Health services available within Alberta Health Services, and the range of community-based services that address the social determinants of health. Advanced skills in assessment and intervention for individuals of all ages with addiction and mental health concerns, including crisis intervention skills. Customer service focus.

Psychological First Aid (PFA) training preferred. Office 365 including Teams. Previous contact centre experience is an asset.