Senior Consultant, Business Operations and Performance

Reporting to the Director, Zone Scheduling Shared Services, South and Central Zones, the Senior Consultant, Business Operations and Performance is accountable to champion AHS and Provincial Scheduling Shared Services (PSSS) organizational direction. This position will visibly demonstrate and communicate support for the organization’s approach to rotation optimization, relief team business strategy, and staff scheduling. This position will provide implementation leadership and guidance to various PSSS operational teams in order to achieve positive outcomes for AHS clients being serviced and implemented through PSSS.

This position is accountable to champion AHS and Provincial Scheduling Shared Services (PSSS) organizational direction. This position will visibly demonstrate and communicate support for the organization’s new approach to rotation optimization, relief team business strategy, and staff scheduling. This position will provide implementation leadership and guidance to various PSSS operational teams to achieve positive outcomes for AHS clients being serviced and implemented through PSSS. Responsibilities include developing and managing the provincial/zone project plan for PSSS. Provide input into the requirements of PSSS communication tools, strategies, and documentation for client engagement. Coach and mentor operational leaders on how to integrate the scheduling shared service business operation changes/performance improvements into their business unit(s). Monitor the progress of the operation/intake project plan. Support and provide guidance to the Director, Zone Scheduling Shared Services, and Scheduling Shared Services Manager regarding direction setting and planning for PSSS. Report issues, obstacles/barriers, and problem solve to ensure forward movement and achievement of implementation/operation goals.

Baccalaureate degree in a health related or Business Administration is required. Minimum 5 years progressive project management and leadership experience, preferably in health management is required.

Strong analytical, troubleshooting, and problem-solving skills. Strong communication skills, both verbal and written. Self-directed and displays excellent judgment. Strong leadership, interpersonal, and team building skills. Ability to interact with staff and leadership from various levels. Demonstrates a strong communication to client satisfaction.

Prosci Certification is preferred. AIW-AHS Improvement Way - Courses/Certification is preferred. Project management certification (PMP/CPM) is preferred. Understanding/knowledge of staff scheduling environment is preferred.