ISL 30R - MPS Service Manager

Make a difference in this rewarding career opportunity

MINISTRY OVERVIEW
Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca.

CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

The Office of the Chief Information Officer (OCIO) in CITZ leads strategy, policy and standards for telecommunications, information technology, IT security and the management of the IM/IT investment portfolio for the Province. The OCIO is accountable for the operation of a broad government technology infrastructure as a key enabler in support of business transformation for Government, Broader Public Sector organizations.

The OCIO's Enterprise Services Division enables government to deliver services to citizens by providing high quality, secure and cost-effective information management, and technology services.

Hosting Services is a branch of the OCIO Enterprise Services Division and provides hosting infrastructure and managed print services to core government and over 15 Broader Public Sector (BPS) organizations. Hosting Services is responsible for the development of common IT services and management strategies that enhance the client’s ability to meet their unique business needs. The services are delivered through multiyear outsourced service contracts with private sector vendors with an annual value of over $80 million.

JOB OVERVIEW
This position leads a team that manages the provision of managed print services to all core government ministries and potentially some Broader Public Sector (BPS) entities through an IT services outsourcing deal. This role conducts long term planning and negotiates business terms to support contract changes, implement new services, upgrade services, retire services, and/or change service levels and recommends approval of business terms to senior management.

Job Requirements:

• Degree in computer science field, business or equivalent and 3 years of related experience; OR
• Diploma in computer science field, business or equivalent and 4 years of related experience; OR
• Certification in computer science field or equivalent and 7 years related experience.
• A minimum of 2 years of experience providing business analysis on high-risk projects, including management of financial and human resources.
• A minimum of 2 years of experience managing IM/IT services in a complex alternate service delivery or outsourced environment.
• Experience managing IM/IT contracted services, ensuring compliance with contracted service levels, and negotiating to support contract changes.

Preference may be given to applicants with:

• Project management experience.
• Experience supervising staff.
• OCIO Enterprise Services ordering processes experience.

For questions regarding this position, please contact Carol.Erickson@gov.bc.ca.

About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Vancouver, Surrey, Richmond or Prince George.
An eligibility list may be established for future temporary and/or permanent opportunities.
Employees of the BC Public Service must be located in BC at the time of employment.
Please refer to MyHR for more information on Temporary Market Adjustments.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.