Conflict Management Advisor

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

The Conflict Management Advisor will plan, organize, manage and deliver the conflict management services such as coaching, group processes, mediations and education and awareness, in support of the Conflict Management cell, plan and coordinate the provision of facilitation/mediation/coaching services for complaints of harassment and violence through internal sources or by third party contract for services, as well as conduct conflict management services including coaching, mediation and group processes.

The Conflict Management Advisor will prepare reports for management recommending courses of action to resolve workplace conflict, as well as prepare Alternative Dispute Resolution (ADR) plans and workplace restoration strategies for workplace conflict.

Education, Certifications and Licenses

Bachelor’s degree in Conflict Management and Resolution, Law, Industrial Relations, Political Science, Sociology, Human Resources, Psychology or a related field AND several years of experience in conflict/complaint resolution or a related field.

Experience

• In alternative dispute resolution techniques
• In providing advice on policies and procedures
• In interpreting and applying policies, procedures, and regulations
• In preparing training programs
• In conducting presentations
• In preparing contracts, correspondence, and reports
• In tracking and maintaining records
• In budget administration
• In office administration
• In conducting workplace assessments, an asset

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential.

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is a hybrid position with an assigned work location allowing the employee to work partly from Ottawa-Headquarters at 4210 Labelle Street, and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

22 April, 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.