Director Information Services Operations

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

CFMWS is looking for an experienced bilingual Information Technology leader to manage the IT Operations in the Information Services Division. They are responsible for the day-to-day operations of the Non-Public Property (NPP) Network across Canada and Europe, on-premises and Cloud data center footprints, cybersecurity, contact center, deskside and application support. They lead the evolution of foundational technologies and are responsible for the transition of business solutions into operations.

The ideal candidate is a seasoned technology leader with a strong technical background. They are proactive customer-centric, bottom-line conscious, and forward-thinking. They can quickly adapt to changes and seamlessly transition from one issue to another while maintaining momentum. At the same time, they can focus their attention on specific goals and objectives and plan for the long term.

The ideal candidate possesses strong leadership skills and maintains close relationships with their team, colleagues, and peers inside and outside of the IS Division. They enjoy collaboration and love being a part of the team.

Education, Certifications and Licenses

Bachelor’s degree in Computer Science, Business Administration, Commerce, Computer Engineering or a related field, AND several years of progressive managerial experience in Information Management and Information Technology or a related field

Experience

In planning, managing, evaluating and advancing IM/IT network and system services

In planning, managing, evaluating and advancing IM/IT support services

In planning, managing, evaluating and advancing IM/IT network, systems, data and applications security services

In developing and implementing IM/IT strategies

In developing, interpreting, implementing and applying IM/IT policies, procedures, and relevant legislation

In business and strategic planning

In managing IM/IT projects

In personnel administration

In budget administration

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: Advanced

Writing: Functional

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CF One Member Appreciation.

The selection process will be done virtually or in person.

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

02 July 2024

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.