Store Supervisor

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

As a Store Supervisor, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You supervise the store operations, ensuring correctness of employees’ schedules and ensuring time sheets are reviewed and submitted to payroll in a timely manner. You ensure the latest market changes, operating procedures, apply corporate selling practices, and provide coaching to employees regarding these practices. You use layout and display techniques to display merchandise and advertising material and assist in developing mark down strategies.

The Store Supervisor deals with customer concerns or complaints to ensure customer satisfaction and authorizes refunds, voids, and returns. You may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

Education, Certifications and Licenses

High school diploma

Food Handling Certification, as required

Experience

In cash handling

In budget administration

In training staff

In scheduling

In sales

In personnel administration

In visual merchandising

In inventory management

In food and beverage preparation

In food and beverage service

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

English Essential / Bilingual an asset

Reading: Functional

Writing: Functional

Oral: Functional

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

This is an on-site position with an assigned work location.

February 17 2025

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.