Tourist Guide

CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.

Under the supervision of Lead Guide, the Tourist Guide greets visitors, conducts guided tours, provides interpretation and assistance to individual clients and groups. She/he provides animation during school visits and/or any other types of offered learning activities. She/he distributes information leaflets, responds to inquiries by visitors.

She/he handles a key position on the field during military ceremonies, does the announcing during the ceremonies and insure that visitors respect all rules on an active military base. She/he handle particularities with VIP visits and deliver visits when necessary.

She/he participate with the implementation of new products and participates to historic costumed animations. She/he must offer on a daily basis, a high level of customer service determined by the direction, her/his historical knowledge and develop her/his aptitude and competencies. She/he ensures safety and emergency procedures are followed, and responds to fire alarms and other emergencies.

She/he stocks shelves of gift shop, operates electronic cash register or optical reader, calculates exchange rate, receives payment by cash, cheques, credit cards or automatic debits, wraps or places merchandise in bags, produces the daily sales report and reconciles with total sales.

Education, Certifications and Licenses

High school diploma AND experience in animation or as a guide

Experience

In heritage interpretation or animation

In providing customer service

In preparing and conducting oral or written presentations

In cash handling

In using software for word processing, spreadsheets, presentations, databases, e-mail and Internet browsing

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

French Essential

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

This is an on-site position with an assigned work location.

PSP: Keep our Canadian Armed Forces operationally ready and their families and military community healthy as part of the team at Personnel Support Programs. Personnel Support Programs contributes to the operational readiness of our Canadian Armed Forces through the provision of fitness, sports, recreation and health promotion programs to military communities across Canada and members while on deployment.

October 28, 2024 to May 3, 2025

TYPE OF POSITION

Full-Time, Temporary

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. Workplace accommodation measures are available to all candidates identifying a need during the selection process.