CCaaS Architect

• Design and Build Conversational IVR, Autpilot Virtual Agents and Omni-channel contact center solutions using NICE CXOne platform.
• Implement Routing strategy, ACD, Data/API Integrations, Quality Management and Voice of Customer components on the NICE CXOne platform
• Implement CXOne Expert Knowledge Base solutions
• Implement NICE IEX Workforce Management solutions
• Lead technical resources for NICE CXone implementations.
• Create technical documentation for detailed designs as per the business requirements.
• Advise the testing teams on Contact Center Testing Strategy
  

• 10 or more years’ experience in building and managing Contact Center tech stack
• 5 or more years of E2E experience in designing and building NICE Contact Center solutions
• Experience with CCaaS Telephony infrastructure

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.