Assistant General Manager

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:
The Assistant General Manager (AGM), leads the day-to-day operations of our multi-channel distribution centre in Cambridge, Ontario.
Reporting to the Director, GM Canada DC, this full-time, onsite role will have 2-4 salaried direct reports and will lead, inspire, and engage a large hourly population of full-time and part-time associates while maintaining a pro-employee culture.
50%: DC Operations Management
- Oversee distribution operations, including but not limited to managing financial performance (P&L), inventory control, order accuracy, staffing, and process optimization to ensure business objectives are met.
- Actively own safety (incidents, near misses, accidents, awareness, etc.) through full participation in al safety related matters (meetings, supporting initiatives, investigations, etc.). Perform other tasks as assigned.
- Lead physical inventory execution and reconciliation, ensuring accurate stock levels and alignment with operational goals.
- Drive strategic initiatives to improve processes, handle diverse products, and meet growing business demands.
- Use corporate information systems to monitor product flow, inventory levels, and operational history, ensuring data accuracy and transparency.
- Streamline logistics, update documentation, and collaborate on process improvement projects to implement best practices.
- Serve as Facility Leader in the General Manager's absence, ensuring smooth operations and effective decision-making.
- Promote teamwork within the facility across all shifts and with all corporate departments and functions
- Ensure competing business priorities among business units are managed to achieve
- Support employee and leader engagement through effective communication, recognition and accountability

25% Workforce Planning and Utilization
- Be a strategic partner, providing guidance on staffing, priorities, and scheduling to maintain operational efficiency.

25% Budget Control
- Monitor KPIs, assess eCommerce performance, and provide data-driven reporting to corporate finance for continuous productivity improvements.
WE’D LOVE TO HEAR FROM YOU IF:
Must have:
- 8+ years’ experience in multi-use distribution centre facilities
- 3+ years’ managing teams in multi-use distribution centre facilities
- Proficient in MS office suite
- Experience working with Warehouse Management Systems (WMS)
- Strong leadership skills with the ability to connect to leaders and associates at all levels, with proven ability to build trust, foster relationships, and support team growth
Preferred skills and experience:
- Post-Secondary degree or diploma (Industrial Engineering, Operations Management, Business Administration)
- Experience with Manhattan WMS preferred, with a strong preference for Manhattan Active
- Experience managing relationships with 3PLs
- Integrity & Customer Focus: Demonstrates ethical behavior and creates a customer-centric culture.
- Problem Solving & Execution: Responds quickly to issues, follows up, and drives results with urgency.
- Effective Communication: Communicates clearly, listens actively, and adapts as needed.
- Strategic Planning & Business Insight: Sets goals and action plans based on deep business and industry knowledge.
- Positive Attitude & Safety Leadership: Performs under pressure and models safety standards.
Physical and Work Demands:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward
- Must be available to work consecutive days in a row during peak season.
- Comply with Blackout Periods as determined by Management
- Holiday schedule to be decided by management based upon forecast.
- Occasional travel to the US and within Ontario may be required (up to 20%)

OUR TEAM MEMBERS:

- Lead Courageously: Have a strong sense of personal values that align with our Company values
- Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
- Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
- Drive Growth: Set aggressive goals and implement plans precisely
- Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes
MAKE A CAREER AT CARTER’S:
- Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.
NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous. .