Senior Manager - Patient and Family Experience-camh

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system - a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

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The Centre for Addiction and Mental Health (CAMH) is currently seeking a full-time, permanent Senior Manager, Patient and Family Experience. Reporting to the Director, Quality, Experience and Patient Safety and working collaboratively with the Medical Director, the Senior Manager will lead patient and family engagement through the development of CAMH programs and initiatives, guided by best practices and a commitment to co-design.

The Senior Manager will work alongside the dyad leaders (Director and Medical Director) for Quality, Experience and Patient Safety to create and deliver on the strategic priorities and operation goals of the Patient and Family Experience team. This work will include overseeing expansion of services to support families/caregivers at CAMH, the Patient and Family Experience Office (PFEO) and refining CAMH’s approach to receiving feedback through surveys and other methods. The Senior Manager also provides oversight to several program areas that directly support patients and families including the Family Addictions Services Clinic and the Gifts of Light program, a donor funded program that provides over 16,000 patients resources and experiences to support their health journey, teams providing support in the patient and family resource centre and other family services.

The Senior Manager will work closely with the organization’s Data and Insights team to drive quality improvements that enhance the experience of patient and families. This role will also partner with the Quality and Patient Safety team to support the organization’s initiatives related to quality and patient safety. Linking experience data to clear initiatives that enhance access, processes, outcomes, and experiences of care.

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 100 Stokes Street.