FT Associate Lead - Selling & Service

Address:

Lead a Brilliant Career.

Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are.

As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes.

So why should your career be anything less than extraordinary?

What’s in it for you?

• A people-focused culture of belonging where Reconciliation & Inclusion are integral to what we do

• Employee Resource Groups that offer a unique opportunity to connect with diverse colleagues

• Leadership coaching and development opportunities at all levels

• Benefits package inclusive of parental leave top up, retirement savings, “Living Well” Program, and more

• A generous Associate discount of up to 40% off of top brands

What to Expect:

The role of an Associate Lead will have an integral part of the overall customer experience strategy by supporting the selling and service operations within Hudson’s Bay. As an Associate Lead you will manage the department and store performance through direct development of associates with consistent coaching and mentoring for optimal sales results.

As an Associate Lead you will partner with the Manager and have ownership for a function or department and will assist in providing enhanced leadership presence and improve store accountability.

What you will do:

• Build and maintain long-term relationships with our customers, providing an exceptional shopping experience which includes; greeting customers, offering assistance, directing customers to merchandise, sharing product suggestions and additional product information by offering alternative options.

• Lead a merchandise department within the store by demonstrating advanced product knowledge and customer service

• Provide coaching and training to associates on the team and throughout the store as needed

• Execute activities related to store initiatives to offer customers additional products and services related to merchandise category mix

• Support in proper zoning and scheduling of associates within the department and make adjustments as required based on changing priorities

• Empower associates to provide solutions for customer inquiries escalating when necessary

• Execute on all corporate policies and procedures including Occupational Health and Safety and Loss Prevention

• Proactively solicits feedback from customers to determine solutions. Inspires others to serve customers in creative ways.

• Relied upon by peers and teams as a role model for this trait. Has a clear view of how the different abilities, backgrounds and cultures of team members work together. Takes an active interest in coaching and mentoring others.

• Fosters a performance culture with those they collaborate with to deliver positive outcomes across the organization.

What you will bring to the team:

• Previous leadership experience in managing selling teams within a multi-channel customer contact center

• Demonstrated experience in motivating and developing a high performing team.

• Excellent verbal and written communication skills; effective presentation skills.

• Strong prioritization and time management skills.

• Ability to be flexible and adapt to a constantly changing environment.

• A self motivated leader who takes initiative to support customer and associate experience

• Showcase development and ongoing interest in pursuing a management / leadership position with the organization.

Thank you for your interest In Hudson’s Bay. We look forward to reviewing your application.

We are on an ever-evolving journey to create a culture of inclusion, where we celebrate diverse perspectives, create exciting opportunities and eliminate barriers so each associate can have a sense of belonging, while reimagining the future of retail.

Part of this responsibility is to reconcile our past and advance racial equity and inclusion at work and in Canada. We welcome applications from talent regardless of age, ancestry, citizenship, colour, disability, ethnicity, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation, spiritual beliefs, or any other characteristic protected by human rights legislation.

As an equal opportunity employer, Hudson’s Bay is committed to providing you with a barrier-free, inclusive and accessible workplace to lead a brilliant career. If you need accommodations throughout the recruitment process, please let us know.