Change Management Specialist (18 month contract)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a member of the ITIL Change Management team, you will assist in the day to day management of the change management system, Change Approval Board and supporting Service Management Experience. In this role, you will have the opportunity to work with IT service providers, infrastructure and application team subject matter experts and business areas to ensure IT changes are effectively planned for, documented and executed with success.

Preferred skills

• Excellent verbal and written communication skills to both technical and non-technical audiences
• Effective analytical skills with attention to detail
• Strong influencing and negotiating skills
• Demonstrated ability to build relationships and foster communication between various individual people, teams, and organizations
• Proven ability to work well both independently and collaboratively as a member of a team
• Self-motivated, self-directed and able to work independently / strong organizational and time-management skills
• ITIL v3/v4 Foundations certification
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Responsibilities

• Key responsibilities will include the day to day management of: Change Management queue, weekly reporting
• Intake - the Mail-in database - to evaluate questions, input, change associations etc
• Support Change Approval Board process and facilitate approval discussions
• Support Problem Review process and Post-Implementation Review process
• Identify and support implementation of enhancements to the Change Management and Service Management processes overall

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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