Site Reliability Engineer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, we work together, share common values and encourage growth and achievement. For ten consecutive years, Sun Life has been named one of the Global 100 Most Sustainable Corporations in the World! Dedicated and talented employees are the cornerstone for the company’s success and reputation for excellence. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

About the role:

Our EPM (Event and Performance Management) team is availability, performance and reliability management discipline that supports the optimization of the operational experience and behavior of a digital agent - human or machine - as it interacts with enterprise applications and services. Through continuous improvement, innovation and collaboration, we strive to find new and better ways to bring value to Sun Life.

We are looking for a highly motivated, experienced and self-driven technical resource to participate in our automation effort in various contexts, with a focus on automating repetitive processes to free up capacity, streamline service delivery, and enable digital transformation. We need someone who has an ability to deliver automated solutions to complex problems and is passionate about automation. This unique opportunity offers a chance to work with modern technologies in a highly rewarding environment.

What you will do:

• Design, develop and support technical solutions that automate agent deployments
• Provide input to automation policy, standards and processes
• Participate in pipeline planning, design, develop and support release and orchestration process
• Promote re-use and adoption of solutions across teams through demos and coaching
• Ensure all automations are compliant with SLF security directives and policies
• Create automation playbooks and companion documentation as references, to help the team understand the logic and contents of the automated tasks
• Identify opportunities for automation and guide on effective ways to implement
• Educate others on the use of automation tools and best practices
• Always operate in strict compliance of security and change management directives

What do you need to succeed?

• Passion and thought leadership for innovation and automation
• 3-5 years experience in automation development (Ansible specifically)
• Hands-on experience using automation tools such as Ansible, Python, Scripting Hands-on experience using Broadcom Continuous Delivery Director (CDD) tool is a plus
• Hands-on coding experience in Java is a plus
• Hands-on experience working in containers/Kubernetes
• Experience and understanding of monitoring and log ingestion tools
• Solid business and technical acumen, with demonstrated agility in learning and ability to become comfortable with unfamiliar businesses areas or technologies
• Strong relationship management and consulting skills
• Solid written and verbal communication skills
• Intermediate understanding of Enterprise delivery methodologies, such as ITIL, Agile

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential..
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.

Candidates must be eligible for Reliability Status Clearance, which requires that they have lived and worked in Canada for the past 5 consecutive years. No exceptions, please.

# LI - SJ #LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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